Which of the following statements are correct about services and service design?Select ALL which are true.1) Services can be more easily automated and transported than products.) 2) The service delivery system should be designed primarily around theemployees in the system.) 3) Low-contact services can usually be made more efficient than high-contactservices.4) A service is produced and consumed simultaneously (at the same time). Match the type of process flow (from the left) with its matching description orcharacterization at the right.1. Because of the stability and size ofdemand in this type of process flow,the production system can afford todedicate equipment to theproduction of a particular product.Therefore, this type of system tendsto be capital intensive and highlyrepetitive, with specializedequipment and limited labor skills.Batch flow2. Most of the operations in this typeof production process flow involvefabrication rather than assembly.Jobs are sent through the systembased on their processingrequirements, so that those jobsrequiring lathe work, for example,are sent to one location, thoserequiring painting to another, and soLine flowProjecton.3. This type of flow represents a one-of-a-kind production for anindividual customer. This is the mostflexible form of product flow, butalso the least efficient.

Service design is the activity of planning and managing people, infrastructure, information, and…

Which of the following statements are correct about services and service design? Select ALL which are true. O 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. O 4) A service is produced and consumed simultaneously (at the same time).

Which of the following statements are correct about services and service design? Select ALL which are true. O 1) Services can be more easily automated and transported than products. | 2) The service delivery system should be designed primarily around the employees in the system. | 3) Low-contact services can usually be made more efficient than high-contact services. O 4) A service is produced and consumed simultaneously (at the same time).

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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