What are the appropriate answers to the problems in the attached image? This table shows some standards used in General Management. Provide specific examplesfor each of these standards as used in Event Management. Some examples are provided.General ManagementEvent Managemento Meeting room space per persono Weighted average feedback scores1. PHYSICAL STANDARDSnonmonetary measurements that mayreflect quality (hardness, closeness oftolerances, durability, specifications) orquantities (labor hours per unit of output,pounds of fuel per horsepower per hour,unit of production per machine hour)o Variable cost per participanto Rent expense per houro Labor cost percentage2. COST STANDARDSmonetary measures attached to a specificaspect of production (direct and indirectcosts per unit produced, food costpercentage, labor cost per unit)3. CAPITAL STANDARDSo Ratio of Accounts Receivable torelated to capital cost to the firm ratherthan operating costs (return on investment,current ratio, debt to net worth, cash andreceivables to payables)Revenueso Ration of Accounts Payable toRevenues o Return on Investment

Event management is the process of managing the overall work related to the event to achieve the…

Answered: This table shows some standards used in…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 10DQ

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1.Describe quality control systems and key issues in manufacturing and service 2.Explain types of variation and the role of statistical process control (SPC)
(TCO 10) Address each of the following:(a) Suggest at least three key performance indicators (KPIs) that might be used for a physician’s office.(b) Discuss how these KPIs could be measured and reported to managers.(c) Discuss the role of business intelligence in developing, measuring, and monitoring these KPIs.
Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?
The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold checkout lines…
3. Describe the concept of the internal customer and its relevance from a quality perspective.
IV. The following data represent the number of dishes that are broken at a restaurant while loading and unloading the dishwasher. The total number of dishes washed varies daily. Construct a p chart for these data. What can you conclude about the situation? Do you have any recommendations? Total Number of dishes washed 465 425 500 Day Number of broken Day Total Number of dishes Number of broken dishes 51 42 washed 465 dishes 39 1 13 14 425 500 500 41 15 16 55 51 4 500 53 47 425 425 425 44 17 18 19 425 425 425 38 44 41 39 41 465 47 20 465 48 500 500 425 465 56 43 46 21 465 500 500 42 10 22 23 47 51 11 12 49 24 465 36
Survey 2 The table below gives the rating of the performance and salary for the employees of a company through last year. Employee ID Performance Salary in £ out 100 A 70 1000 В 80 1250 C 95 1400 D 98 2000 E 53 600 F 78 1000 G 35 500 H 25 350 I 90 1500 J 80 1400 K 85 1350 L 70 1200 M 65 1200 N 60 500 63 650 Instructions: 1) Organize and visualize the data collected during the survey using the employee's performance variable. 2) Organize and visualize the data collected during the survey using the employee's salary and performance variables.
XYZ Rural Bank implemented its initial attempts to manage the performances of its 150 employees. XYZ Rural Bank has 10 branches all over Zamboanga Peninsula and each branch is supervised by a branch manager and has 10-15 employees working directly under his supervision. In its initial implementation of its own performance management system, its HR department sent a Performance Appraisal (PA) Template that all branch managers need to fill out. PA tool includes the following aspects of the employees performances:• Attendance (lates, absences, undertime etc)• Successful collection done (for Account Officers, Loan Officers, Credit Investigators)• Loans processed (For Account Officers and Loan Officers) Every July and January, all branch managers should submit the filled-out PA templates to HR for recording and consolidation. One week before the deadline for such PA template to be submitted to HR, the branch managers fill out the templates themselves based on their own observations. These…
Audimax Company is an electronics company specializing in the manufacture of home audioequipment. Historically, the company has used solely financial performance measures to assessthe performance of the company as a whole. The company’s Managing Director has recentlyheard of the ‘balanced scorecard approach’ and is keen to learn more.Required:Describe the balanced scorecard approach to performance measurement.
Discuss the importance of measurement in quality management.
Directions: For each of the following situations: a. indentify the independent variable/s b. name the dependent variable; and c. give the two attributes of each variable A study on customer's satisfaction based on the quality of food offered in fast foods.

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