The president of a consulting firm wants to minimize the total number of hours it will take to complete four projects for a new client. Accordingly, she has estimated the time it should take for each of her top consultants-Charlie, Betty, Johnny, and Rick-to complete any of the four projects, as follows: Consultant Charlie Betty Johnny 13 Project (Hours) B 16 11 15 15 22 Rick 17 17 CEMEN 11 D 13 14 18 12 15 12 22 Assume there must be one-to-one matching between consultants and projects. After the row and column reductions, what is the resulting entry in the new table for assigning Rick to project D? 0 hours 8 hours 10 hours 9 hours 22 hours 000
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- You work as the administrative manager in charge of the operations of the medical services office that brings together over 10 specialists from different health fields. Each specialist has about 5 administrative employees who help with coding, billing, customer service, and other administrative tasks. You supervise all administrative employees. For two months you have noticed that a series of conflicts have arisen between the employees you supervise, which you must address promptly to avoid escalation. These are the conflicts that have been identified: A new position has been opened to supervise night operations and two of the employees have requested it. However, both have resorted to demonstrating that the other does not have the capabilities to rise to the position. These interpersonal differences have resulted in a tense work environment.It has been rumored that one of the medical specialists is going to retire, so it is possible that he will put the five administrative employees…Scenario: You are the supervisor of the Sales Department of Khemlani Furniture. It is customary to check the attendance register semi-annually to determine attendance and punctuality of supervisees. Your checks revealed the following for Joanalee Smith: late for 160 days for more than 30 minutes each morning absent for 10 days without proper documentation. You met with Ms Smith and presented your findings mentioned above. At that meeting, she explained that her parents, who live with her, are sick and she has a special needs daughter who she takes to the day care each morning. Together you explored some options and arrived at an amicable solution. Task: With the aid of a computer, prepare a report to the management of your organisation outlining the following: the results of your attendance and punctuality checks your findings from the meeting with your supervisee decisions taken during the meeting. The following skills should be demonstrated: proofread,…One of the engineers at Clearwater Electronics is a devout Muslim and is required to attend prayer services at his mosque during the day on Friday for a short period. He has asked his direct supervisor in the past if he might take time off, but his supervisor said it would be too inconvenient. The engineer has now asked HR for help in determining if a reasonable accommodation could be made so he can attend the midday prayer service. Which of the following statements would be considered the best “reasonable accommodation” HR can present to the supervisor? The company could allow the engineer to take his lunch break to attend the prayer service. If he is late returning, he can make up the time at the end of the day. The company could remodel a storage area as a prayer space, which would require at least six thousand dollars for the remodel because of the need for washroom facilities. The company could ask another employee to cover for the time the engineer is gone and…
- Engineering organizations are not immune to the difficulties of filling with qualified persons the various positions identified in the organizing stage. As outputs of engineering firms are produced by people under the supervision of engineer managers, errors in the performance of jobs may not be easily discernible. As such, staffing must be treated with serious concern. Staffing deals with the determination of human resources needs recruitment, selection, training, and development. For your activity, you need to research and prepare a forecast of the human resource needs of an engineering firm.Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Problem Solving Definition What role does problem solving have in customer service? What is effective problem solving? What problem solving strategies and techniques do professionals use? How would one gain this knowledge and learn from this experience?Consider the following case as you respond to the questions:HSO Corp. designs, manufactures and sells golf carts, scooters and similar vehicles. When a prospective client contacts one of their seven corporate offices, the office manager fills out an "intake questionnaire" to determine if HSO can meet the prospective client's needs. The office manager assembles a team of employees with expertise in design, production, marketing and accounting; the team reviews the intake questionnaire and determines if HSO can take on the order. If so, the office manager prepares a three-page written proposal for the prospective client; the proposal explains the responsibilities of both HSO and the client, along with a timeline and a budget. The proposal is forwarded to the prospective client electronically, and the client has ten calendar days to accept it. If HSO cannot take on the order, the prospective client receives an automatically generated form letter; if the prospective client does not accept…
- Karen Valdez is a call center agent of Ringing Telecom Company. She was one of the performing employees for the month of January to October. She constantly achieved her daily target sales and solved customer complaints with satisfaction. She's in giving her ideas, dislikes and likes to her co-workers and to her supervisor that causes her to some disagreements with her supervisor Ms. Linda Lindo. Since then, the Sales Specialist of Ringing Telecom Company didn’t favor her views on handling administrative tasks because the company claimed that Karen had some errors and mistakes in her reports. At the end of November, Ms. Linda conducted and used Graphic Rating Scale in evaluating her subordinates. Karen Valdez got 'Satisfactory Rating', that made Karen wondered why she was rated that way. Ms. Linda claimed that all she knew was to handle customer complaints, selling and some administrative tasks. However, in Karen's defence, she mentioned that Ms. Linda Lindo didn't inform her about the…Eva Green is the director of Epic Systems Corporate, healthcare software company. In three months, a proposal is due for an electronic health record (EHR) system for Mercy Health Partners. For several years, Epic Systems Corporate has been developing new data mining system, a critical component in an EHR system that would be superior to any EHR currently on the market. However, progress in research and development has been slow, and Eva is unsure whether her staff can produce the data mining system in time. If they succeed in developing the data mining system (probability ), there is an excellent chance (probability ) that Epic System Corporate will win the $1 million contract from Mercy Health Partners. If they do not, there is a small chance (probability ) that she will still be able to win the same contract with an alternative but inferior EHR that has already been developed. If Eva continues the project, she must invest $200,000 in R&D. In addition, making a proposal (which she…Laura is the associate director of a nonprofit agency that provides assistance to children and families. She is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for funding. However, they have also suffered high staff turnover. Two directors, three key research staff, and one staff person from the finance department have left.Laura has a demanding schedule that requires frequent travel; however, she supervises two managers who in turn are responsible for five staff members each, Kelly and Linda. Both managers have been appointed within the last six months.Kelly has a specific background in research. She manages staff who provide research support to another department that delivers behavioral health services to youth. Kelly supports her staff and is very organized; however, she often…
- Laura is the associate director of a nonprofit agency that provides assistance to children and families. She is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for funding. However, they have also suffered high staff turnover. Two directors, three key research staff, and one staff person from the finance department have left.Laura has a demanding schedule that requires frequent travel; however, she supervises two managers who in turn are responsible for five staff members each, Kelly and Linda. Both managers have been appointed within the last six months.Kelly has a specific background in research. She manages staff who provide research support to another department that delivers behavioral health services to youth. Kelly supports her staff and is very organized; however, she often…Are my formulas correct and did I get the correct answer? Question: Sunblessed Juice Company sells bags of oranges and cartons of orange juice. Sunblessed grades oranges on a scale of 1 (poor) to 10 (excellent). At present, Sunblessed has 220,000 pounds of grade 6 oranges and 150,000 pounds of grade 9 oranges on hand. The aver- age quality of oranges sold in bags must be at least 7, and the average quality of the oranges used to produce orange juice must be at least 8. Each pound of oranges that is used for juice yields a revenue of $2.25 and in- curs a variable cost (consisting of labor costs, variable overhead costs, inventory costs, and so on) of $1.35. Each pound of oranges sold in bags yields a revenue of $2.00 and incurs a variable cost of $1.20. a. Determine how Sunblessed can maximize its profit.Laura is the associate director of a nonprofit agency that provides assistance to children and families. She is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for funding. However, they have also suffered high staff turnover. Two directors, three key research staff, and one staff person from the finance department have left.Laura has a demanding schedule that requires frequent travel; however, she supervises two managers who in turn are responsible for five staff members each, Kelly and Linda. Both managers have been appointed within the last six months.Kelly has a specific background in research. She manages staff who provide research support to another department that delivers behavioral health services to youth. Kelly supports her staff and is very organized; however, she often…