Smith, Schroeder, and Torn (SST) is a short-haul house-hold furniture moving company. SST's labor force selected from the local community college football team is temporary and part-time SST is concerned with recent complaints, as tabulated on the following tally sheet. Complaints Tally Broken Glass 13 Delivered to the wrong address 9 Furniture rubbed together while on truck 20 Late delivery 5 Late arrival for pick up 18 Missing items 26 Nicks and scratches from rough handling 10 Soiled upholstery 8 a. Draw a bar chart and Pareto chart using OM Explorer to identify the most serious moving problems b. the manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. he has compiled the following list of issues that occurred during problem deliveries: the truck broke down, ran out of packing boxes, multiple delivers in one-day cause truck to be late, no furniture pads, employee dropped several items, the driver got lost on route to address, ramp into the truck was bent, no packing tape, new employee doesn't know how to pack, moving dolly has broken wheel, employee lat to work Organize these causes into a cause-and-effect diagram. Explain why you followed this analysis
Smith, Schroeder, and Torn (SST) is a short-haul house-hold furniture moving company. SST's labor force selected from the local community college football team is temporary and part-time SST is concerned with recent complaints, as tabulated on the following tally sheet. Complaints Tally Broken Glass 13 Delivered to the wrong address 9 Furniture rubbed together while on truck 20 Late delivery 5 Late arrival for pick up 18 Missing items 26 Nicks and scratches from rough handling 10 Soiled upholstery 8 a. Draw a bar chart and Pareto chart using OM Explorer to identify the most serious moving problems b. the manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. he has compiled the following list of issues that occurred during problem deliveries: the truck broke down, ran out of packing boxes, multiple delivers in one-day cause truck to be late, no furniture pads, employee dropped several items, the driver got lost on route to address, ramp into the truck was bent, no packing tape, new employee doesn't know how to pack, moving dolly has broken wheel, employee lat to work Organize these causes into a cause-and-effect diagram. Explain why you followed this analysis
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
Related questions
Question
Smith, Schroeder, and Torn (SST) is a short-haul house-hold furniture moving company. SST's labor force selected from the local community college football team is temporary and part-time SST is concerned with recent complaints, as tabulated on the following tally sheet.
| Complaints | Tally |
| Broken Glass | 13 |
| Delivered to the wrong address | 9 |
| Furniture rubbed together while on truck | 20 |
| Late delivery | 5 |
| Late arrival for pick up | 18 |
| Missing items | 26 |
| Nicks and scratches from rough handling | 10 |
| Soiled upholstery | 8 |
a. Draw a bar chart and Pareto chart using OM Explorer to identify the most serious moving problems
b. the manager of Smith, Schroeder, and Torn is attempting to understand the root causes of complaints. he has compiled the following list of issues that occurred during problem deliveries:
- the truck broke down,
- ran out of packing boxes,
- multiple delivers in one-day cause truck to be late,
- no furniture pads,
- employee dropped several items,
- the driver got lost on route to address,
- ramp into the truck was bent,
- no packing tape,
- new employee doesn't know how to pack,
- moving dolly has broken wheel,
- employee lat to work
Organize these causes into a cause-and-effect diagram.
Explain why you followed this analysis
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 2 steps with 4 images
Recommended textbooks for you
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.