Please provide the following:• Statement of the Problem• Objective• Areas of Consideration• Alternative courses of action• Recommendation MANG BOBONG'SCaseletteMea had always been a loyalcustomer at Manong Bobong, arenowned eat-all-you-can restaurantnear the downtown area. Shebooked a table for ten people for hermother's birthday celebration,including family and friends. It wasnatural choice since she cherishedher previous restaurant experiencesand built a strong rapport with theowner over the years.Choosing Manong Bobong had itsadvantages. Most of Mea's friendstraveled from distant provinces,making the restaurant's central locationconvenient. Plus, they shared her enthusiasm for the eat-all-you-can dining style that ManongBobong was famous for. It seemed like the perfect place to celebrate her mom's special day.Four days before the scheduled celebration, Mea took the initiative to speak with the storemanager. She requested an increase in the booking from ten to 18 people, anticipating moreguests would join the festivities. Anxious about the change, Mea asked the manager, "Can youconfirm that you can accommodate 18 persons?" Despite being occupied with the recenttransition from the previous manager, who had resigned a few days earlier, the manager assuredMea that everything would be in order and they could accommodate her larger party.The day of the celebration arrived, and Mea's friends were eager to start the festivities. Theyarrived a t 7 PM, although their reservation was set for 7:30 PM. Mea, concerned about thereservation, immediately approached the store manager. She was dismayed and informed thatthe reservation was only for ten people. She reminded the manager of their telephoneconversation just four days ago, during which they had discussed the increase in the number ofguests. However, the manager denied any knowledge of this conversation and claimed that hehad not received any request from her regarding the changes in the booking.In a desperate attempt to salvage the situation, Mea requested the manager to reset the tablefor 15 persons. She pleaded with him as her guests were already waiting, and theembarrassment was evident. The manager, however, refused to acknowledge their priorconversation and insisted that the restaurant was fully booked. He suggested that they use thelawn outside as an alternative. Frustrated but with no other immediate options, Mea and herfamily opted to wait while the remaining 15 guests squirmed uncomfortably, wondering whentheir hosts would join them.It was not until 9:30 PM that Mea and the additional guests finally joined the group for dinner.Some other guests had already left by then, leaving an unpleasant atmosphere. Despiteeventually settling in for their meal, the discussion centered around the restaurant's dismalservice.When it came time to settle the bill, Mea and her group decided not to tip the waitstaff as a formof protest against the poor handling of their reservation. As they left the restaurant, Meaexpressed her disappointment to the store manager, stating that it would be their last visit. Inresponse, the manager defended his position, admitting that he may have been brusque butsuggesting that Mea should have been more understanding, given the restaurant's busiestevening.Unfortunately, this unfortunate incident marked the end of Mea and her friends' patronage ofManong Bobong. They took to social media to share their experience, spreading the word aboutwhat had transpired at the restaurant. In the end, what was meant to be a joyous birthdaycelebration turned into a nightmarish experience, tamishing the reputation of a once-belovedestablishment.

Question

Please provide the following:• Statement of the Problem• Objective• Areas of Consideration• Alternative courses of action• Recommendation MANG BOBONG'SCaseletteMea had always been a loyalcustomer at Manong Bobong, arenowned eat-all-you-can restaurantnear the downtown area. Shebooked a table for ten people for hermother's birthday celebration,including family and friends. It wasnatural choice since she cherishedher previous restaurant experiencesand built a strong rapport with theowner over the years.Choosing Manong Bobong had itsadvantages. Most of Mea's friendstraveled from distant provinces,making the restaurant's central locationconvenient. Plus, they shared her enthusiasm for the eat-all-you-can dining style that ManongBobong was famous for. It seemed like the perfect place to celebrate her mom's special day.Four days before the scheduled celebration, Mea took the initiative to speak with the storemanager. She requested an increase in the booking from ten to 18 people, anticipating moreguests would join the festivities. Anxious about the change, Mea asked the manager, &#34;Can youconfirm that you can accommodate 18 persons?&#34; Despite being occupied with the recenttransition from the previous manager, who had resigned a few days earlier, the manager assuredMea that everything would be in order and they could accommodate her larger party.The day of the celebration arrived, and Mea's friends were eager to start the festivities. Theyarrived a t 7 PM, although their reservation was set for 7:30 PM. Mea, concerned about thereservation, immediately approached the store manager. She was dismayed and informed thatthe reservation was only for ten people. She reminded the manager of their telephoneconversation just four days ago, during which they had discussed the increase in the number ofguests. However, the manager denied any knowledge of this conversation and claimed that hehad not received any request from her regarding the changes in the booking.In a desperate attempt to salvage the situation, Mea requested the manager to reset the tablefor 15 persons. She pleaded with him as her guests were already waiting, and theembarrassment was evident. The manager, however, refused to acknowledge their priorconversation and insisted that the restaurant was fully booked. He suggested that they use thelawn outside as an alternative. Frustrated but with no other immediate options, Mea and herfamily opted to wait while the remaining 15 guests squirmed uncomfortably, wondering whentheir hosts would join them.It was not until 9:30 PM that Mea and the additional guests finally joined the group for dinner.Some other guests had already left by then, leaving an unpleasant atmosphere. Despiteeventually settling in for their meal, the discussion centered around the restaurant's dismalservice.When it came time to settle the bill, Mea and her group decided not to tip the waitstaff as a formof protest against the poor handling of their reservation. As they left the restaurant, Meaexpressed her disappointment to the store manager, stating that it would be their last visit. Inresponse, the manager defended his position, admitting that he may have been brusque butsuggesting that Mea should have been more understanding, given the restaurant's busiestevening.Unfortunately, this unfortunate incident marked the end of Mea and her friends' patronage ofManong Bobong. They took to social media to share their experience, spreading the word aboutwhat had transpired at the restaurant. In the end, what was meant to be a joyous birthdaycelebration turned into a nightmarish experience, tamishing the reputation of a once-belovedestablishment.

Accepted Answer

In this caselette, we will address the issues faced by Mea and her group during a reservation for…

Please provide the following: • Statement of the Problem • Objective • Areas of Consideration • Alternative courses of action • Recommendation