Match the term on the left with its correct meaning on the right. 1. A comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Used to enhance quality and productivity in business organizations. Total Quality Management (TQM) 2. A production practice that is all about creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. Lean or Lean Manufacturing Continuous Improvement Six Sigma 3. A methodology of quality that strives for near perfection and the elimination of nearly all defects. The process must not produce more than 3.4 defects per million opportunities. 4. Process for improvement that states when one process is improved then another one is addressed, and so on, with the end goal being perfection.

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Match the term on the left with its correct meaning on the right.
1. A comprehensive management
approach that works horizontally
across an organization, involving all
departments and employees and
extending backward and forward to
include both suppliers and
clients/customers. Used to enhance
quality and productivity in business
organizations.
Total Quality Management
(TQM)
2. A production practice that is all
about creating more value for
customers with fewer resources. A
lean organization understands
customer value and focuses its key
processes to continuously increase
it. The ultimate goal is to provide
perfect value to the customer
through a perfect value creation
process that has zero waste.
Lean or Lean Manufacturing
Continuous Improvement
Six Sigma
3. A methodology of quality that
strives for near perfection and the
elimination of nearly all defects. The
process must not produce more than
3.4 defects per million
opportunities.
4. Process for improvement that states
when one process is improved then
another one is addressed, and so on,
with the end goal being perfection.
>
>
>
Transcribed Image Text:Match the term on the left with its correct meaning on the right. 1. A comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers. Used to enhance quality and productivity in business organizations. Total Quality Management (TQM) 2. A production practice that is all about creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. Lean or Lean Manufacturing Continuous Improvement Six Sigma 3. A methodology of quality that strives for near perfection and the elimination of nearly all defects. The process must not produce more than 3.4 defects per million opportunities. 4. Process for improvement that states when one process is improved then another one is addressed, and so on, with the end goal being perfection. > > >
Match the term on the left with its correct definition on the right.
1. Coined by Hammer and Champy,
simplifies processes and eliminates
the non-value added elements from
the process, and is synonymous to
the Total Quality Management
approach of process improvement
BPR or Business Process
Engineering
A bottleneck
2. The most constraining resource in a
process
Service blueprinting
3. Shows how the customer and
service provider interact at each
step of the service delivery process
Little's law
4. States that inventory in a process is
related to the throughput rate and
throughput time
Transcribed Image Text:Match the term on the left with its correct definition on the right. 1. Coined by Hammer and Champy, simplifies processes and eliminates the non-value added elements from the process, and is synonymous to the Total Quality Management approach of process improvement BPR or Business Process Engineering A bottleneck 2. The most constraining resource in a process Service blueprinting 3. Shows how the customer and service provider interact at each step of the service delivery process Little's law 4. States that inventory in a process is related to the throughput rate and throughput time
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