Hi, I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor's performance metrics are below. Thank you,
Hi, I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions. Can you help us understand why? The vendor's performance metrics are below. Thank you,
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question
Transcribed Image Text:The percentages in the table represent the performance change from the previous month. Consider the impact of
each metric on customer questions.
Metric
Month 1
Month 2
Month 3
% Customer Questions
+8%
+10%
+12%
% Shipped On Time
-10%
-7%
-5%
% Shipped Incorrectly
+2%
+4%
+4%
% Discounted
+18%
+18%
+14%
Units Shipped (Thousands)
80
85
100
Question 2 of 4
How impactful was high shipping demand on
customer questions?
Not
Extremely
impactful
impactful
Transcribed Image Text:Hi,
I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since
the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions.
Can you help us understand why? The vendor's performance metrics are below.
Thank you,
Expert Solution
Step 1
The following could be the influences of each of the factors on the inquiries from the client in accordance with the customer support team.
1. The demand for transportation services could be excessive or high.
2. There could be an increase in the number of faulty items.
3. There might possibilities that the number of goods which were not delivered on time could be higher in number.
4. There number of items could have been fewer for sale.
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The percentages in the table represent the performance change from the previous month. Consider the impact of each metric on customer questions. how impactful were on shipping errors?
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