Discuss. What strategies can organizations employ to effectively manage customer expectations and mitigate the risk of dissatisfaction, particularly in industries with inherently high expectations?
Discuss. What strategies can organizations employ to effectively manage customer expectations and mitigate the risk of dissatisfaction, particularly in industries with inherently high expectations?
Chapter9: The Strategic Management Process: Achieving And Sustaining Competitive Advantage
Section: Chapter Questions
Problem 3CTQ: How is tying rewards to improved sustainability performance a form of strategic control?
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Discuss. What strategies can organizations employ to effectively manage customer expectations and mitigate the risk of dissatisfaction, particularly in industries with inherently high expectations?
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