Discuss the challenges and opportunities presented by the digital transformation of service rendering, including the adoption of AI, chatbots, and IoT devices.
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- Discuss the challenges and opportunities presented by the digital transformation of service rendering, including the adoption of
AI , chatbots, and IoT devices.
Step by step
Solved in 4 steps
- Examine the benefits and drawbacks of using cloud services. From a monetary perspective, moving to the cloud offers benefits and drawbacks.Describe the role of AI and chatbots in modern CRM systems. How do these technologies improve customer service and automate routine tasks?What are the two distinct categories of services that may be obtained via the use of applications downloaded from the Internet? What differentiates each of these services from those offered by other companies in the same field?
- Explain the role of IT service management (ITSM) frameworks such as ITIL in delivering efficient and reliable IT services.What role does cloud computing play in the future of e-commerce?As customers, students, patients, taxpayers, and citizens, we are surrounded by information systems that support customer interactions .Identify and describe two such systems that you have used. Briefly describe the type of customer interactions you have experienced with these systems and compare what you found to be important features of each one. Are these features or functions that you would change or add to either system?
- What are the two different kinds of services that people who utilise the Internet may take use of? What are some of the characteristics that set each of these services apart from the others?How exactly should businesses assess cloud services?What are the key considerations in selecting and implementing an IT service management (ITSM) solution?
- How can IoT solutions enhance supply chain management?Explore the ethical and privacy challenges associated with CRM systems, especially in the collection and use of customer data. How can organizations ensure compliance with data protection regulations while utilizing CRM?How does ITIL (Information Technology Infrastructure Library) framework contribute to the effective management of IT services?