please help me with question 2 and 3. Sincerely thanks. 26 PART 1 Information Systems in Business and SocietyCase StudySYSTEMS AND PROCESSESCustomer-Focused Innovation Drives CarMaxCarMax transformed the used car buying experience backin the 1990s with its no-haggle car prices that allows thecustomer to focus on other features (such as fuel econ-omy, safety features, entertainment package, and so on) ofthe auto. Today, CarMax is the largest used car retailer inthe United States with 173 used car stores and an aggres-sive growth plan that calls for the opening of more than adozen new stores each year. During the fiscal year endedFebruary 28, 2017, total revenue was $15.9 billion from theretail sale of just over 1 million used cars. CarMax continuesto revolutionize car buying through consumer insightsand customer-focused technology innovations that furtherdistance CarMax from its competitors.Since 90 percent of used car buyers start their searchonline, CarMax built a Web site search platform similar tothe highly effective "Amazon product description" designwith which most consumers are familiar. CarMax has a cen-tralized vehicle inventory system with information on over50,000 CarMax Quality Certified vehicles. Its customers cansearch through this inventory using their mobile devicesor portable or desktop computers. Consumers may evenrequest that CarMax transfer the car of their choice to astore near them and, indeed, nearly 30 percent of the cars itsells are transferred for this reason.CarMax launched a new online financing app to enablecustomers to get prequalified for a loan prior to visiting astore. This app helps move the customer further along thesales process and provides a faster in-store shopping experience. It has been received well by customers and contrib-utes to increased leads, which CarMax believes generatesincremental sales.When a customer arrives to sell his or her car, a CarMaxassociate armed with a mobile device can evaluate thevehicle in real-time without ever leaving the customer orthe vehicle. The associate has access to all the informationneeded to provide an accurate appraisal via a mobile app.This creates a positive initial experience both for the cus-tomer and the associate. CarMax associates use their mobiledevices and the same app to appraise vehicles at off-siteauto auctions. This enables them to buy the best cars at thebest prices so that CarMax can make them available to itscustomers.CarMax customers interested in getting an appraisalvalue for their vehicle can also submit their vehicle informa-tion online without having to come to a store.CarMax plans to add an app to support a loyalty pro-gram for car owners. This will help them maintain andreplace auto parts and obtain roadside assistance. There willalso be a wallet-like feature where customers can store theirvehicle ID number and insurance information.CarMax has a strong program for onboarding infor-mation system new hires. Once new software developersarrive at CarMax, they attend Information TechnologyAcademy. This academy is an eight-week program designedto jump-start their CarMax career. Here they learn aboutthe primary technologies and tools as well as the softwaredevelopment process used at CarMax, thus laying a strongfoundation for success in their new role. They also visitCarMax stores to observe first hand, different business pro-cesses and learn how CarMax information systems supportemployees and customers alike. This experience helps themto appreciate how their contributions will have a direct andsignificant impact on the organization's ongoing success.At the end of the eight-week program, each graduate isassigned to a product team matching their skill set, interests,and aptitude. CarMax fuels the innovation process bycreating multi-functional product teams consisting of up to10 people including a product manager, lead software devel-oper, and people from quality assurance and user design.The team is challenged to go after business objectives andkey results such as how many leads they generate or howmany prospect-to-customer conversions they deliver. It's upto them to determine the best solution for each customer tomeet their goals. Every two weeks, the product teams con-duct open houses that anyone can attend. A team memberpresents what the product team has accomplished againstits business objectives. CarMax senior managers, includingan occasional board of directors' member, regularly attendthese open houses.Critical Thinking Questions1. Would you classify the new auto appraisal system asoperating in the personal, workgroup, enterprise, orinterorganizational sphere of influence? Why? Identifykey organizational complements CarMax needed toput in place to ensure that the new system would besuccessful.2. How do you think the CarMax IS organization is per-ceived by the rest of the organization? Support youropinion.3. Based on their use of multi-functional product teams,what personal traits, technical skills, and non-technicalskills do you think CarMax looks for in its informationsystems new hires?SOURCES "CarMax Investor Relations," http://investors.carmax.com/bome/default.asp"CarMax Fiscal 2017 Annual Report," butp://s21.qacdn.com/483767183/files/doc_financials/Annual%20Report/2017/FY17-ARS-FINAL-Printed-Report.pdf, Martha Heller, "Why CarMax's"Shock The System Digital Strategy Is Working," CIO, April 26, 2017,http://www.cio.com/article/3191884/careers-staffing/uby-carmax-s-shock-the-system-digital-strategy-is-working.html; Shareen Pathak,"We're Not Google': How CarMax is trying to attract tech talent,"Digiday, October 30, 2015, https://digiday.com/marketing/not-google-carmax-trying-attrad-tech-talent; Shamin Mohammad, "CarMax, theAutomobile Business with IT at the Core, CIO Review, http://automotivecioreview.com/cicieupoint/carmax-the-automobile-business-with-it-at-the-core--nid-12777-cid-4.html, accessed June 12, 2017; and "IT SoftwareDeveloper," CarMax, Inc., http://webcore.cs.ut.edu/files/css/CarMax%20-%201%20Software%20Deweloper.pdf.Copyright 3021 Cangage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Das to electronic rights, so third party content may be supposed than the clock ander ChapterEdicial review bas deed that any apprum cont do not mierially affect the overall learning experience Cengage Learning reserve the right to move additional con any was voquent rights requirit

Question

please help me with question 2 and 3. Sincerely thanks. 26 PART 1 Information Systems in Business and SocietyCase StudySYSTEMS AND PROCESSESCustomer-Focused Innovation Drives CarMaxCarMax transformed the used car buying experience backin the 1990s with its no-haggle car prices that allows thecustomer to focus on other features (such as fuel econ-omy, safety features, entertainment package, and so on) ofthe auto. Today, CarMax is the largest used car retailer inthe United States with 173 used car stores and an aggres-sive growth plan that calls for the opening of more than adozen new stores each year. During the fiscal year endedFebruary 28, 2017, total revenue was $15.9 billion from theretail sale of just over 1 million used cars. CarMax continuesto revolutionize car buying through consumer insightsand customer-focused technology innovations that furtherdistance CarMax from its competitors.Since 90 percent of used car buyers start their searchonline, CarMax built a Web site search platform similar tothe highly effective &#34;Amazon product description&#34; designwith which most consumers are familiar. CarMax has a cen-tralized vehicle inventory system with information on over50,000 CarMax Quality Certified vehicles. Its customers cansearch through this inventory using their mobile devicesor portable or desktop computers. Consumers may evenrequest that CarMax transfer the car of their choice to astore near them and, indeed, nearly 30 percent of the cars itsells are transferred for this reason.CarMax launched a new online financing app to enablecustomers to get prequalified for a loan prior to visiting astore. This app helps move the customer further along thesales process and provides a faster in-store shopping experience. It has been received well by customers and contrib-utes to increased leads, which CarMax believes generatesincremental sales.When a customer arrives to sell his or her car, a CarMaxassociate armed with a mobile device can evaluate thevehicle in real-time without ever leaving the customer orthe vehicle. The associate has access to all the informationneeded to provide an accurate appraisal via a mobile app.This creates a positive initial experience both for the cus-tomer and the associate. CarMax associates use their mobiledevices and the same app to appraise vehicles at off-siteauto auctions. This enables them to buy the best cars at thebest prices so that CarMax can make them available to itscustomers.CarMax customers interested in getting an appraisalvalue for their vehicle can also submit their vehicle informa-tion online without having to come to a store.CarMax plans to add an app to support a loyalty pro-gram for car owners. This will help them maintain andreplace auto parts and obtain roadside assistance. There willalso be a wallet-like feature where customers can store theirvehicle ID number and insurance information.CarMax has a strong program for onboarding infor-mation system new hires. Once new software developersarrive at CarMax, they attend Information TechnologyAcademy. This academy is an eight-week program designedto jump-start their CarMax career. Here they learn aboutthe primary technologies and tools as well as the softwaredevelopment process used at CarMax, thus laying a strongfoundation for success in their new role. They also visitCarMax stores to observe first hand, different business pro-cesses and learn how CarMax information systems supportemployees and customers alike. This experience helps themto appreciate how their contributions will have a direct andsignificant impact on the organization's ongoing success.At the end of the eight-week program, each graduate isassigned to a product team matching their skill set, interests,and aptitude. CarMax fuels the innovation process bycreating multi-functional product teams consisting of up to10 people including a product manager, lead software devel-oper, and people from quality assurance and user design.The team is challenged to go after business objectives andkey results such as how many leads they generate or howmany prospect-to-customer conversions they deliver. It's upto them to determine the best solution for each customer tomeet their goals. Every two weeks, the product teams con-duct open houses that anyone can attend. A team memberpresents what the product team has accomplished againstits business objectives. CarMax senior managers, includingan occasional board of directors' member, regularly attendthese open houses.Critical Thinking Questions1. Would you classify the new auto appraisal system asoperating in the personal, workgroup, enterprise, orinterorganizational sphere of influence? Why? Identifykey organizational complements CarMax needed toput in place to ensure that the new system would besuccessful.2. How do you think the CarMax IS organization is per-ceived by the rest of the organization? Support youropinion.3. Based on their use of multi-functional product teams,what personal traits, technical skills, and non-technicalskills do you think CarMax looks for in its informationsystems new hires?SOURCES &#34;CarMax Investor Relations,&#34; http://investors.carmax.com/bome/default.asp&#34;CarMax Fiscal 2017 Annual Report,&#34; butp://s21.qacdn.com/483767183/files/doc_financials/Annual%20Report/2017/FY17-ARS-FINAL-Printed-Report.pdf, Martha Heller, &#34;Why CarMax's&#34;Shock The System Digital Strategy Is Working,&#34; CIO, April 26, 2017,http://www.cio.com/article/3191884/careers-staffing/uby-carmax-s-shock-the-system-digital-strategy-is-working.html; Shareen Pathak,&#34;We're Not Google': How CarMax is trying to attract tech talent,&#34;Digiday, October 30, 2015, https://digiday.com/marketing/not-google-carmax-trying-attrad-tech-talent; Shamin Mohammad, &#34;CarMax, theAutomobile Business with IT at the Core, CIO Review, http://automotivecioreview.com/cicieupoint/carmax-the-automobile-business-with-it-at-the-core--nid-12777-cid-4.html, accessed June 12, 2017; and &#34;IT SoftwareDeveloper,&#34; CarMax, Inc., http://webcore.cs.ut.edu/files/css/CarMax%20-%201%20Software%20Deweloper.pdf.Copyright 3021 Cangage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Das to electronic rights, so third party content may be supposed than the clock ander ChapterEdicial review bas deed that any apprum cont do not mierially affect the overall learning experience Cengage Learning reserve the right to move additional con any was voquent rights requirit

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With 173 used…