Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care …show more content…
Informal communication:Informal communication (often used between people who know each other well, like friends or family) is more likely to start with ‘Hi, how are you?’ and allows for more variety according to the area someone lives in. For e.g. in some places it is common for people to call other people ‘love’ even if they have only just met them. People usually communicate more informally with friends, including those they work closely with on a day to day basis. |
Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.3 | Analyse the barriers and challenges to communication within own job role | AnswersSome things stop communication being as effective as it could be. There are communication barriers within a health & social care environment and it is important to understand them so you can overcome them. It is very important to be able to communicate effectively in a health & social care setting. A service user will not be able to take part in a discussion about their care or planning their future if they do not understand what is being said. Equally, I cannot help if I cannot find a way to understand what the service user is trying to ask for. There are many factors that affect communication. They are:Sensory Deprivation:When someone cannot receive or pass on information because they
Another interpersonal skill is multi professional working, it is when professionals from different backgrounds have to work together in order to determine and to meet the needs of the people who use the services. The fact that these professionals are all from many different backgrounds the communication will need to be formal and carefully planned to avoid barriers to understanding. The main method of communication you may use in a multi professional working context, is oral communication, but they may also use written communication for writing formal letters, requests etc.
If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this way others will have trust and confidence in any employee and their abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the
For example, in a care home care workers need to have effective communication as it is important within the job role. This is because, when the service users family needs to know how their relative is getting on within the care home they would need to ask information from the care workers. Therefore, care workers need to have effective communication skills to be able to relate to service users family and tell them whatever they need to know about their family and that of the service user.
Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever
1.2 my job role as a care home manage, it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals as mentioned in 1.1.
Informal communication is good way of communication as it can make a individual more relaxed and effective as it’s more easier and complex for the person to interact, as they don’t have to worry about being proper and correct.
Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an
There are a number of barriers to effective communication in health and social care. One of these is the environment. If the environment gets in the way of effective communication, then the receiver may not understand the message that is being given to them.
There are many differing ideas on the best way to communicate in health and social care and there are many strategies used by the many differing professionals working in health and social care. This assignment will review the different strategies used and then will evaluate the differing strategies and their effectiveness when overcoming barriers to effective communication and interpersonal interactions.
Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware.
M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication
Therefore, interpersonal skills with communication can help me be more successful as a manager and improve my working relationships with staff and partner agencies. The way I communicate with other people improves confidence, enhances my relationships with others thereby improving my effectiveness in the workplace.
There are several of communication techniques used in health and social care settings. Effective communication is essential to provide quality care service to service user.
Interpersonal skills are the life skills we use every day to communicate and cooperate with other people, both individually and in groups. Interpersonal skills include everything from communication and listening skills to attitude and department. Good interpersonal skills are important for many positions in an organization. The benefits of interpersonal skill are that we can build personal relationships, professional relationships and even share the work load between other people.