Essential Communication Skills

WHAT IMPACT HAS THE RELATIONAL APPROACH, AS DESCRIBED IN ‘BEYOND EMPATHY’ AND MEARNS AND COOPER’S ‘WORKING AT RELATIONAL DEPTH’, HAD ON YOUR CLIENT WORK. ILLUSTRATE YOUR ANSWER WITH REFERENCE TO A SINGLE SESSION WITH A CLIENT.

Explain the role of Effective Communication and Interpersonal Interaction in a Health and Social Care context. (P1)

My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I

Regardless of the chosen specialism a therapist decides to go into, we will always come into contact with those whom may have some kind of speech impediment or cannot speak English or are blind and cannot read. For those we must have an alternative way of communication so as all can be treated to the same standard and can understand all requirements, restrictions, advice given and costs, language line can be good for this or requesting the client brings long a

3.6 When responding to an individual’s needs, I would take a moment to make sure I have understood what is required of me and then take the relevant action, always communicating back to my client so that she is aware of how I am dealing with her request.

• Some clients may speak a different language or use sign language, this will be difficult for me to deal with because they might find it offensive if I ask them to speak in English or write down what they are trying to tell me.

1.2 - Explain how effective communication affects all aspects of working in adult social care

It is also ensured that the information cannot be accessed and read by those who do not need to be involved. Furthermore, confidentiality is considered as important as is means that the worker will gain support and trust by the person who has given them the information. Also it is important because people may not feel valued and may lack in self-esteem if their private information were to be shared with others. Also, it is important to keep the information safe because it could mean the clients safety could be put at risk if the information becomes public knowledge.

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

d. Using an open question with a client could be useful in getting the client to discuss what is on their mind. Affirmations can instill self-efficacy in a client by boosting their confidence level. Reflections can be useful to reiterate what the client is discussing, such as repeating (reflecting) what the client says so the

What were your goals – for your own skill development and for the client’s well-being? I wanted to make sure I provided the best knowledge, I learned so far for my client. The client well-being is very important to me, so I wanted to make sure I avoid harming my client in anyway. I wanted to show my client compassion, empathy and build a trusting relationship.

with their situation. This enables the client to have a deeper level of understanding about their

Personally I feel that all these principles are important qualities when working with a client. Every case may be unique and may not need to have all qualities as long as you are making sure the individual gets the best available help. Compassion is important because if you can genuinely sympathize with another individual, you build a stronger relationship with that person. Partnership is important because you are working with the individual to find the best situations. Giving them suggestions and along with their own inputs, showing that they are not in this alone and that you will be there every step of the way working with them. Accountability is important because the influence the media and culture has on society makes the victim at

for deciding not to treat the client should be explained carefully. This will let the client know that

A fellow Site Pointer once told me that you can hear a smile through the phone. This is very true. It's very important to be friendly, courteous and to make your clients feel like you're their friend and you're there to help them out. There will be times when you want to beat your clients over the head repeatedly with a blunt object - it happens to all of us. It's vital that you keep a clear head, respond to your clients' wishes as best you can, and at all times remain polite and courteous.