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BAE Automated Systems (A): Denver International Airport Baggage-Handling System

Decent Essays

Critical Factors

*A change in the project specifications after the freeze date was agreed up on in the contract. These changes created a domino effect of problems. This was in violation of the contract with BAE which stated there would be a number of freeze dates for mechanical design, software design, and permanent power.

*A lack of efficient and effective communication between the city, project management team, and consultants. This manifests itself in basic issues like vendors blocking roadways for other vendors, the city canceling orders for electrical filtering components that were critical path, and too many unilateral decision made because "no one was in charge".

*A late start with respect to deciding the type of technology to be …show more content…

The types of technology required for a system this large should have been made much earlier in the facility design process. Delaying this decision resulted in several instances of rebuilding facilities to support more weight, provide more ventilation, and larger payload handling.

*This was a build/design project. The idea of making design decisions after construction was underway is an recipe for catastrophe in a project of this magnitude. The city's insistence that this be held to a tight schedule yet allowing multiple design changes was unfortunate. There were too many players, lots of pressure, and the whole project was run by committee with differing agendas. The project administrators had to balance administrative, political, and social imperatives.

*the City's requirements that a percentage of the project be done by local and minority talent hamstrung BAE to deliver. They were forced to hire subcontractors resulting in longer times and higher costs.

*The change tracking system took over three years to implement due to the need to make differing technologies play well together and the low priority placed on this by the vendors.

*The city invited reporters to preview the first test of the baggage handling system without notifying the vendor. This became a public relations nightmare and added public resentment to the list of problems facing the delivery

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