Competed Box 10-1 in Sullivan:
1. I often get my feelings hurt by other people. It takes a lot to hurt my feelings.
2. I overlook other people’s behavior if I don’t like it. Yes, I overlook others behaviors as long as it doesn’t hurt anyone.
3. It helps me to tell someone about another’s behavior rather than talking with the person directly. It helps to talk to someone who is not my co-worker but still understands.
4. I often apologize for things that aren’t my fault. No, I don’t find the need to apologize for others faults.
5. If something goes wrong, it’s seldom my fault. It all depends on the situation at hand, sometimes it’s my fault, sometimes it isn’t. I try and prevent it from being my fault.
6. I try to control myself when I’m angry,
…show more content…
If I tell someone I’m upset, I’m afraid the person will not like me anymore. I do not care if someone likes me if I tell them I am upset. If I am upset there is a reason for it as it takes a lot to get me upset.
9. If I have to tell people I’m upset, I imply that the problem is my fault so they won’t get their feelings hurt. No, I find just stating the real reason why I am upset helps solve the problem easier. One confrontation I had in the past was with a co-worker who liked to bully people. The shift prior I had made a medication error, it was my first time error and my first working on the new floor, the computer pictures to identify the residents was down and the PSW who I checked with, misidentified the client. On finding the error I did the appropriate actions and recorded the even appropriately. The next day the nurse that was on with me came into the nurses’ room and confronted me with a smile “I heard you made a med error”, how does that feel? I have never made a med error”. After she laughed at me. In this situation I felt belittled, bullied, I replied back to her ” You know I made a med error as I recorded it in the system , I did the appropriate actions to rectify the situation and the resident was not harmed, I monitored her all shift, you are free to read the notes on the incident if you are so interested” She ended up leaving after but it left me upset although I felt she was out of line. Next time I am in a situation like this I think I would not reply, no
…show more content…
Post-test exercise Box 10-2 in Sullivan:
1. Identify the problem. Situation 1, a co-worker decided to confront me as a way to bully me. In the 2nd situation an angry spouse was verbally getting confrontational. This was not new with myself, she did this with other care givers.
2. Tell how that problem is affecting you. Situation 1, this situation affects me by making me by making the work environment hostile. The second problem affected me by making me feel unsafe, belittled and inadequate.
3. Say what you want to have happen. In the future I would like to be respected, so in the future I will stand my ground and say what needs to be said.
4. Ask if the other person is willing to do what you asked. In the future I will ask of those who are acting hostile to communicate better or I will leave.
5. Decide on follow-up. If the person who is being hostile doesn’t change I will refuse to work in that environment and/or ask for help from management if needed. I will never again allow myself to be abused because I am employed. No other profession would be forced to feel unsafe, so neither should
5. Think about a situation that you are currently facing in another area of your life (personal or
9. Tell me how you perceive that people see you, what kind of moral or ethical structure do you feel you have?
4. I agree with this quote because it emphasises how backwards our way of thinking may be when it comes to
If an individual tells me they are being abused I will stop what I was doing and listen carefully to them. All conversations should be treated with confidence and information only passed on to those who need to know. Even if the individual speaks in the strictest of confidence, I will still have to inform my line manager and write down everything that was discussed. I will not agree with the individual that I will not tell anyone else. I will tell the individual that I will only tell someone who can do something about it. If the abuse is physical, no attempt should be made to clean anything such as clothes or the individual. The individual should be dissuaded to wash. With financial abuse, evidence could be paperwork such as bank statements so these should not be thrown away. I could only remove anything that could be evidence if I suspect the abuser
Describe the personal variables that contribute to the interpersonal communication behaviors you saw in this situation.
In a profession where caring is the epicenter of the job, it is disconcerting to see a high occurrence of bullying in the nursing environment. Lateral bullying and lateral violence are terms used to describe bullying, uncivil behavior, disrespect, social devaluing, peer control and verbal, physical and emotional abuse occurring between nurses and or colleagues (Ceravolo et al., 2012). Abusive behaviors from a superior are considered vertical or hierarchal violence and are commonly seen when the superior attempts to control or bully the nurse using their superiority, often leaving the nurse feeling defenseless due to an imbalance in power and control (Broome & Williams-Evans, 2011). Some examples of bullying include harsh criticism, unfairly blaming others for mistakes, and withholding patient care information (Simons et al., 2011). In a recent study measuring workplace bullying, Simons, Stark and DeMarco (2011) found that the most common behaviors those feeling bullied experienced included being assigned workloads they felt were unmanageable, and being ignored or excluded by their peers.
4. In interpersonal relationships, most people operate from a _________ until they discover that someone lied to them.
Workplace bullying is a growing problem in the American workplace and the Nursing Profession no exception. Addressing workplace bullying and its impact on the nursing profession is paramount to upholding patient safety and decreasing nursing attrition rates. Defining the problem is the first step in addressing it. In the past, workplace bullying was referred to as “Nurses eating their young.” There are many names for the various levels of workplace bullying like horizontal and lateral violence, hostility, mobbing, and verbal abuse. Bullying actions can take place overtly or covertly. Nurse-to-Nurse bullying is known to occur during interaction communications and manifests by withholding information, intimidation, threats, verbalizing harsh innuendo and criticism, and undermining personal values and beliefs (Rocker, 2008). Power disparities are also a source of bullying. For example, using charge position for controlling staff assignments, reporting coworkers for perceived lack of productivity, placing others under pressure to achieve impossible deadlines, and withholding knowledge for policies and procedures (Rocker, 2008). Outright actions of yelling at coworkers and refusing to mentor new staff with their practice are also considered bullying behavior.
Completing Robert Sutton’s survey confirmed what I’ve always known, I am not an asshole, but unfortunately I can share personal testimony about working with jerks in the past. The key to surviving such hostile work environment is professionalism and a reliable level of consistency. No one wants to risk job security so the safest path is to do nothing, until a situation implodes. This was never my stance when dealing with jerks/assholes, being in the military can be a hostile environment both on and off the battlefield so on various occasions I’ve addressed superior that were being assholes. The key to resolving such issues and keeping one’s rank is knowing the regulation and addressing the issue in a tactful manner. Constructive confrontation is both beneficial to the employee, coworker, employer, and the organization since resolving these impairment will make the work environment friendlier which increases productivity.
20. Your textbook offers all of the following guidelines for making an effective apology EXCEPT
d. I am able to regulate my emotions so that positive outcomes can be obtained by talking things out.
3. Raise your hand and let me call on you before speaking in class (so that I can manage class participation).
b. I have character and integrity that will carry me though when I face difficult moral choices.
A: I try to let people know that they can talk to me about anything. I listen when they speak and I don’t let my feelings or emotions come into play. I try not to be judgmental and I let them know that I understand where they are coming from.
2. There are only two types of people in the world. Either they are your friends or they are your enemies.