WEEK 5—Midterm Exam (MSM 6645)_ TROYONLINE Continuous Improvement MSM-6645-XTIA 24_T3 (Voss)
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School
Troy University, Troy *
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Course
6645
Subject
Industrial Engineering
Date
Apr 3, 2024
Type
Pages
11
Uploaded by AmbassadorCheetahMaster1027 on coursehero.com
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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WEEK 5—Midterm Exam (MSM
6645)
Due
Feb 11 at 11:59pm
Points
180
Questions
60
Available
after Feb 5 at 12am
Time Limit
120 Minutes
Instructions
This exam presents 60 multiple-choice questions, which
cover content in Chapters 1–6, plus items in the paradigm of
self-organizing complexity (systems theory, complexity
theory, chaos theory, and systems thinking), and the
MBNQA. No calculations are necessary. The time allowance
is 120 minutes. You have only one opportunity to take this
exam.
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
2/44
Attempt History
Attempt
Time
Score
LATEST
Attempt 1
52 minutes
159 out of 180
Correct answers are hidden.
Score for this quiz: 159
out of 180
Submitted Feb 7 at 9:38am
This attempt took 52 minutes.
3 / 3 pts
Question 1
[Ch1] A process that is under control has…
no variation special-cause variation nonrandom variation 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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stable variation 3 / 3 pts
Question 2
[Ch1] The Six Sigma methodology in quality
management first appeared in what organizational
setting?
IBM Apple Motorola Toyota 3 / 3 pts
Question 3
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
4/44
[Ch1] Deming’s definition of quality:
absence of variation a moving target fitness for use non-faulty systems 3 / 3 pts
Question 4
[Ch1] Final judge of quality, according to
Feigenbaum:
management leadership
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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government customer 3 / 3 pts
Question 5
[Ch1] Which of the following phenomena consists,
when intentionally designed, of an organized
sequence of value-adding activities?
array process template matrix 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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3 / 3 pts
Question 6
[Ch1] For Philip Crosby, a quality product…
is a moving target conforms to requirements exhibits no variation is devoid of defects 3 / 3 pts
Question 7
[Ch1] One of the characteristics of the continuous-
improvement method:
disruptive 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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radical volatile incremental 3 / 3 pts
Question 8
[Ch1] Goal of statistical quality control:
define and prevent nonconformance understand and manage variation map and streamline processes plan and conduct inspections 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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3 / 3 pts
Question 9
[Ch2] Broadest range of customer-oriented actions
and activities:
14 Points win-win Ishikawa Big Q 3 / 3 pts
Question 10
[Ch2] Example of a comprehensive quality
improvement system:
Feigenbaum’s definition
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
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Deming’s 14 Points Crosby’s zero defects Juran’s Big Q 3 / 3 pts
Question 11
[Ch2] According to Deming, all leaders in
organizations should understand…
ethnographic methods psychology art and culture postmodernism 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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3 / 3 pts
Question 12
[Ch2] Taguchi likens his loss function illustration to…
the diamond in baseball the goal posts in football the lane in bowling the hoop in basketball 3 / 3 pts
Question 13
[Ch2] For Crosby, customer satisfaction is different
from customer…
pacification 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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appeasement success management 3 / 3 pts
Question 14
[Ch2] Demonstrated that merely performing within
specs is insufficient to ensure quality:
Taguchi Juran Deming Crosby 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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3 / 3 pts
Question 15
[Ch2] Most prominent advocate of quality teams:
Juran Ishikawa Taguchi Deming 3 / 3 pts
Question 16
[Ch2] Epistemology:
understanding psychology theory of knowledge
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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knowledge of variation appreciation for a system 3 / 3 pts
Question 17
[Ch3] Definition of a problem:
gap between real and ideal performance uncertainty over how to improve competitiveness concerns about a new competitive environment difficult decision between two possible courses of
action
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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3 / 3 pts
Question 18
[Ch3] Example of a comprehensive quality system:
kanban ISO 27000 kaizen zero-defects 0 / 3 pts
Question 19
[Ch3] Considering process shift, Six Sigma actually
specifies…
2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
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6 σ to the left and right of the mean 3 σ to the left and right of the mean 4.5 σ to the left and right of the mean 1.5 σ to the left and right of the mean 3 / 3 pts
Question 20
[Ch3] These prescriptions began with the recognition
that manufacturers needed their suppliers to use
known, reliable metrics:
kanban kaizen zero-defects 2/7/24, 9:40 AM
WEEK 5—Midterm Exam (MSM 6645): TROYONLINE Continuous Improvement MSM-6645-XTIA 24/T3 (Voss)
https://troy.instructure.com/courses/95003/quizzes/578992
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ISO standards 3 / 3 pts
Question 21
[Ch3] In the context of quality management, what
does sigma mean?
standard deviation statistical mean standard variance statistical skew 3 / 3 pts
Question 22
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