HR Challenge Selecting the Right Candidate HRM5060
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RUNNING HEAD: HR Challenge: Selecting the Right Candidate (Internal - External)
1
Angelica Sampson
MBA5060 HR Challenge: Selecting the Right Candidate (Internal - External)
04/30/2024
RUNNING HEAD: HR Challenge: Selecting the Right Candidate (Internal - External)
2
Introduction
CapraTek has endured extensive turnover since 2010 and experienced a staggering decrease in the Western sales division. In three years, the Western sales division has lost 80% of its clients. The other sales division has only lost 2% of its clients. This is a multi-faceted involving employee turnover, increased prices, product development issue, and company morale.
Action
The CapraTek CEO and COO have consistently selected sales directors and deputy directors from outside the organization, but all were soon terminated for poor performance. The next set of directors were internal hires selected from the sales professionals, who was terminated after eighteen months. CapraTek faces retention issues and a staggering loss of sales at a rate of 80%, in the Western division. The constant turnover is affecting areas of production and sales that require guidance and leadership. These are the following options for review regarding new hires in the director and deputy director’s role. Seek Consulting Services
Consulting firms can minimize the time the Human Resource department would spend searching for the right employee. Contracting with a consulting firm can provide skills that are not available to the organization such as: access to many different networks and consultants dedicated to only this task with many other resources. “Companies across dozens of industries annually spend billions on management consulting firms” (Schwarz, 2023).
In order to execute the steps of hiring a consulting firm, the HR department will need to choose multiple firms, to begin with. The consulting firms must submit a request for proposal “RFP” to allow the department to decide which can complete the task with minimal and useful
RUNNING HEAD: HR Challenge: Selecting the Right Candidate (Internal - External)
3
resources. Once the HR department and the VP of HR determine which firm to hire, a contract will outline the necessary functions and expectations. The only reason to not execute this action is cost. Consulting firms can be costly and affect the budget due to increased overhead costs. However, sometimes it is necessary to invest money to gain the required results.
Hire from within
Hiring from within can be a great idea when searching for replacements. This can be successful because the current employees of CapraTek are familiar with the company policies and procedures. When hiring from within, a detailed strategic workplace plan must be in place and an effective succession plan. CapraTek employees are highly competent and can help to move the company forward with positive outcomes. The downside to hiring from within would be the conflict among the employees. There could be some resentment from those who feel they have the drive and skills to occupy those positions yet do not receive promotions or even considerations for promotions (SHRM, 2015). Critical factors for choosing internal recruiting consist of company knowledge, time, and money, possibly reducing training time. Also, having an organizational promotion policy in place
builds morale within the company, promotes productivity, facilitates succession planning, and helps employees better appreciate their jobs. "Hiring internally also increases engagement and folks tend to refer others more frequently when their career has grown within the organization" (SHRM, 2015).
External Search External searches can have advantages and help bring new talent to the organization. However, some disadvantages consist of increased training time and the risk of hiring deceptive
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Related Questions
Some of the current employees from Headquarters have decided to transfer to the new location. Because this is in a different geographic area with a higher cost of living, the HR Manager wanted to review salaries to check for “alignment”. compa-ratios would need to be considered. :
calculate the compa-ratio for each of the current positions using the data provided in the below charts.
Salary Ranges
Title
Minimum
Mid Point
Maximum
CSR
$25k
$30K
$35k
CSR Lead
$35k
$40K
$45k
Manager
$45k
$57.5K
$70k
Director
$70k
$95k
$120k
Employees – New Location
Title
Current Salary
Tenure
Time since last promotion
CSR #1
$28,000
New Hire
n/a
CSR #2
$29,500
2 Years
1 Year
CSR Lead
$31,000
4 Years
2 Years
Manager
$60,000
New Hire
n/a (hired in at position)
Director
$75,000
7 Years
6 months
What conclusions could you draw regarding potential issues at this facility?
What actions would you…
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Laura is the associate director of a nonprofit agency that provides assistance to children andfamilies. She is the head of a department that focuses on evaluating the skill-building programsthe agency provides to families. She reports directly to the agency leadership. As a whole, theagency has been cautious in hiring this year because of increased competition for funding.However, they have also suffered high staff turnover. Two directors, three key research staff, andone staff person from the finance department have left.Laura has a demanding schedule that requires frequent travel; however, she supervises twomanagers who in turn are responsible for five staff members each, Kelly and Linda. Both managers have been appointed within the last six months.Kelly has a specific background in research. She manages staff who provide research support toanother department that delivers behavioral health services to youth. Kelly supports her staff andis very organized; however, she often takes a…
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Laura is the associate director of a nonprofit agency that provides assistance to children andfamilies. She is the head of a department that focuses on evaluating the skill-building programsthe agency provides to families. She reports directly to the agency leadership. As a whole, theagency has been cautious in hiring this year because of increased competition for funding.However, they have also suffered high staff turnover. Two directors, three key research staff, andone staff person from the finance department have left.Laura has a demanding schedule that requires frequent travel; however, she supervises twomanagers who in turn are responsible for five staff members each, Kelly and Linda. Both managershave been appointed within the last six months.Kelly has a specific background in research. She manages staff who provide research support toanother department that delivers behavioral health services to youth. Kelly supports her staff andis very organized; however, she often takes a…
arrow_forward
Nametso Senwelo, founder of Sunflower Desserts, reviewed performance her business andobserved the following for the past financial years: High growth and low market share product offerings. She needs a lot of cash needs but is currently generating little cash She needs to increase the market shareGive Nametso advise on how to grow her company's market share and turn it into a "Star" usingthe BCG matrix.
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XYZ Company, a leading retail organization, faced staffing challenges in maintaining optimal workforce levels and skill sets to meet fluctuating customer demands. To address this issue, the company implemented a data-driven staffing strategy. Through the analysis of historical sales data, customer footfall patterns, and seasonal trends, XYZ Company accurately forecasted staffing requirements. The management team utilized workforce management software to efficiently schedule shifts, allocate resources, and minimize labor costs. As a result, the company achieved improved employee productivity, reduced overtime expenses, and enhanced customer service levels.
Question: How did the implementation of data-driven staffing strategies contribute to employee satisfaction and retention at XYZ Company?
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Paid vacation along with the most valuable times for vacation (peak season time off)
Attendance Issue-The Weekend Flu (Friday-Monday)
A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.
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Prepare a Literature review using the below topic and research questions
Topic:
An examination of the Impact of staff absenteeism on the operation at Sandals South Coast.
Research Questions
What are the types of absenteeism currently experienced at Sandals South Coast?
What are the primary reasons for staff absenteeism at Sandals South Coast, and how do they differ across different departments?
How does the working environment/conditions at Sandals South Coast affect absenteeism?
What strategies are currently employed at Sandals South Coast to manage absenteeism?
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Document the proposed process change by comparing old vs. new.
Describe job changes that will occur old vs. new.
Describe the new technologies that will be introduced.
Describe the existing technologies that will be need to be enhanced.
CONCLUSION.
Which jobs / skills are the winners vs. losers in this process change?
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At Rockwater, improvements came from product and service innovation that would create new sources of revenue and market expansion, as well as from continuous improvement in internalwork processes. The first objective was measured by percent revenue from new services and the second objective by a continuous improvement index that represented the rate of improvement ofseveral key operational measures, such as safety and rework. But in order to drive both product/service innovation and operational improvements, a supportive climate of empowered, motivated employees was believed necessary. A staff attitude survey and a metric for the number of employee suggestions measured whether or not such a climate was being created. Finally, revenue per employee measured the outcomes of employee commitment and training programs.The balanced scorecard has helped Rockwater’s management emphasize a process view of operations, motivate its employees, and incorporate client feedback into its operations. It…
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Balanced Scorecard
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Required:
a. Please create a vision and mission for Maloneys that makes sense for them .
b. Please identify, clearly and in your own words, what the Balanced Scorecard measures and its four perspectives .
c. Please identify 3 key performance measure (applicable to Maloney Corporation), as well as their corresponding measures and targets, for each balanced scorecard perspective.
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arrow_forward
Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…
arrow_forward
Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…
arrow_forward
Two years ago, the State Department of Economic Development created the Business Services Group to provide special services to out-of-state businesses that were considering relocating in the state. Another key task of the group was to help those businesses who had recently relocated get settled and operating as quickly as possible. In that two-year period, the Business Services Group put together a good record of helping more than 35 businesses move into the state efficiently. The Business Services Group was staffed with a complement of a department manager and 5 Business Development specialists, along with some secretarial and clerical support. The job of the Business Development specialists consisted principally of contacting and working with appropriate personnel in each business to identify the kinds of information or help they needed, then making sure that the correct assistance arrived. The specialists also served as "trouble shooters" for the business whenever there were…
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Background
Quality Appliances is a regional chain of appliance outlets. Three months ago a new IS system went live to handle all sales, billing, and inventory activity for the chain. All seemed well at the end of the implementation phase. A follow-up survey, however, reveals some issues have developed that Susan Thomas, the IT consultant who developed and implemented the system, wants to address.
Several new hires in the sales force have occurred in the past month. Original plans were to have training for all new hires given by department managers. The new sales people, however, indicate that no training was provided, and they were expected to “train themselves” from the documentation created for the new system. The new hires indicate they are having trouble using the system, because the documentation is support oriented and assumes a knowledge of the system.
Several members of the sales force have asked for enhancements to the system that would allow them more easily to track their…
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Prepare an Introduction using the below topic and research questions
Topic:
An examination of the Impact of staff absenteeism on the operation at Sandals South Coast.
Research Questions
What are the types of absenteeism currently experienced at Sandals South Coast?
What are the primary reasons for staff absenteeism at Sandals South Coast, and how do they differ across different departments?
How does the working environment/conditions at Sandals South Coast affect absenteeism?
What strategies are currently employed at Sandals South Coast to manage absenteeism?
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Course Title: Introduction to Human Resource Management
Please Correct the Answer and Long Question/Answer
Question :
Devising the company’s overall strategic plan is top management’s responsibility. However, few top executives formulate strategic plans without lower-level managers’ input. In view of the current business competitive pressures do you think this strategy will work, give your arguments? Also explain why strategic planning is important to all managers. and briefly describe the steps of strategic planning process.
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Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
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ISBN:9781305969308
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