HR Challenge Selecting the Right Candidate HRM5060

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Capella University *

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5060

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Business

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May 9, 2024

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docx

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RUNNING HEAD: HR Challenge: Selecting the Right Candidate (Internal - External) 1 Angelica Sampson MBA5060 HR Challenge: Selecting the Right Candidate (Internal - External) 04/30/2024
RUNNING HEAD: HR Challenge: Selecting the Right Candidate (Internal - External) 2 Introduction CapraTek has endured extensive turnover since 2010 and experienced a staggering decrease in the Western sales division. In three years, the Western sales division has lost 80% of its clients. The other sales division has only lost 2% of its clients. This is a multi-faceted involving employee turnover, increased prices, product development issue, and company morale. Action The CapraTek CEO and COO have consistently selected sales directors and deputy directors from outside the organization, but all were soon terminated for poor performance. The next set of directors were internal hires selected from the sales professionals, who was terminated after eighteen months. CapraTek faces retention issues and a staggering loss of sales at a rate of 80%, in the Western division. The constant turnover is affecting areas of production and sales that require guidance and leadership. These are the following options for review regarding new hires in the director and deputy director’s role. Seek Consulting Services Consulting firms can minimize the time the Human Resource department would spend searching for the right employee. Contracting with a consulting firm can provide skills that are not available to the organization such as: access to many different networks and consultants dedicated to only this task with many other resources. “Companies across dozens of industries annually spend billions on management consulting firms” (Schwarz, 2023). In order to execute the steps of hiring a consulting firm, the HR department will need to choose multiple firms, to begin with. The consulting firms must submit a request for proposal “RFP” to allow the department to decide which can complete the task with minimal and useful
RUNNING HEAD: HR Challenge: Selecting the Right Candidate (Internal - External) 3 resources. Once the HR department and the VP of HR determine which firm to hire, a contract will outline the necessary functions and expectations. The only reason to not execute this action is cost. Consulting firms can be costly and affect the budget due to increased overhead costs. However, sometimes it is necessary to invest money to gain the required results. Hire from within Hiring from within can be a great idea when searching for replacements. This can be successful because the current employees of CapraTek are familiar with the company policies and procedures. When hiring from within, a detailed strategic workplace plan must be in place and an effective succession plan. CapraTek employees are highly competent and can help to move the company forward with positive outcomes. The downside to hiring from within would be the conflict among the employees. There could be some resentment from those who feel they have the drive and skills to occupy those positions yet do not receive promotions or even considerations for promotions (SHRM, 2015). Critical factors for choosing internal recruiting consist of company knowledge, time, and money, possibly reducing training time. Also, having an organizational promotion policy in place builds morale within the company, promotes productivity, facilitates succession planning, and helps employees better appreciate their jobs. "Hiring internally also increases engagement and folks tend to refer others more frequently when their career has grown within the organization" (SHRM, 2015). External Search External searches can have advantages and help bring new talent to the organization. However, some disadvantages consist of increased training time and the risk of hiring deceptive
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