12 A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen? Select one: a. 0% b. 15% c. 25% d. 10% e. 33%

12. A manufacturing company has a weekly product input of 1,850 units. The average percentage ofgood-quality products is 84%. Of the poor-quality products, 58% can be reworked and sold asgood quality products. Determine the weekly product yield.

Directions: For each of the following situations: a. indentify the independent variable/s b. name the dependent variable; and c. give the two attributes of each variable A study on customer's satisfaction based on the quality of food offered in fast foods.

Tombro Industries is in the process of automating one of its plants and developing a flexible manufacturing system. The company is finding it necessary to make many changes in operating procedures. Progress has been slow, particularly in trying to develop new performance measures for the factory.   In an effort to evaluate performance and determine where improvements can be made, management has gathered the following data relating to activities over the last four months:     Month 1 2 3 4 Quality control measures:                 Number of defects 185   163   124   91   Number of warranty claims 46   39   30   27   Number of customer complaints 102   96   79   58   Material control measures:                 Purchase order lead time 8 days 7 days 5 days 4 days Scrap as a percent of total cost 1%   1%   2%   3%   Machine performance measures:                 Machine downtime as a percentage of availability 3%   4%   4%   6%   Use as a percentage of availability…

b)    Quality is a new competitive weapon" Justify the statement.

Alternative ways of communicating the balanced scorecard to the organization

b. Giancarlo Stanton hit 30 home runs in 2014. If his​ home-run output grew at a rate of 13 percent per​ year, what would it have been in​ 2016?   nothing hits  ​(Round to the nearest​ unit.)

TO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case:  Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1   out of orange yogurt  produce not fresh bread stale  lemon yogurt past sell date checkout lines too long  couldn’t find rice overcharged  milk past sell date double charged  stock clerk rude meat smelled strange  cashier not friendly charged for item not purchased  out of maple walnut ice cream couldn’t find the sponges  something green in meat meat tasted strange  didn’t like music store too cold  checkout lines…

Interview managers at a local company to identify the key business measures (financial, market, supplier, employee, process, information, innovation, etc.) for that company.What quality indicators does that company measure? What cause-and effect (interlinking) performance relationships would be of interest to the organization?

Last year, the manager of the service department at EastWoods Ford instituted a customer opinion program to findout how to improve service. One week after service on a ve-hicle was performed, an assistant would call the customer tofind out whether the work had been done satisfactorily andhow service could be improved. After one year of gatheringdata, the assistant discovered that the complaints could begrouped into the following five categories:a. Use OM Explorer to draw a bar chart and a Pareto chart toidentify the significant service problems.b. Categorize the following causes of complaints into acause-and-effect diagram: tools, scheduling, defectiveparts, training, billing system, performance measures,diagnostic equipment, and communications.