Your patient reports a prior negative experience with a health care provider who "didn't listen" and "rushed through exams." The patient appears uncertain and in need of reassurance. Describe the techniques that the nurse can use to address this type of situation. Include verbal AND non-verbal techniques.

Understanding Health Insurance: A Guide to Billing and Reimbursement
14th Edition
ISBN:9781337679480
Author:GREEN
Publisher:GREEN
Chapter9: Cms Reimbursement Methodologies
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Your patient reports a prior negative experience with a health care provider who "didn't listen" and "rushed through exams." The patient appears uncertain and in need of reassurance. Describe the techniques that the nurse can use to address this type of situation. Include verbal AND non-verbal techniques.

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