Your group and the recently hired CEO must get employees to quickly improve operational efficiency and customer service. What actions would you take to bring about these changes?
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Scenario 2 (Go Forward Airline)
A major airline had experienced a decade of rough turbulence, including two bouts of bankruptcy protection. 10 managing directors, and morale so low that employees had removed the company's logo from their uniforms because they were embarrassed to let others know where they worked. Service was terrible, and the airplanes rarely arrived or left the terminal on time. This was costing the airline significant amounts of money in passenger layovers. Managers were paralyzed by anxiety, most did not know how to set strategic goals that actually succeeded. One-fifth of all flights were losing money, and the company overall was near financial collapse (just three months from defaulting on payroll obligations). Your group and the recently hired CEO must get employees to quickly improve operational efficiency and customer service. What actions would you take to bring about these changes?
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- While it might not match "emergency' in a traditional definition, the current opioid crisis in America has been a slowly unfolding (and changing) emergency for almost two decades. As part of trying to address a community in need, the NYC mobile methadone clinic started as a way to offer people in need additional options. As part of emergency preparedness, public health managers should be engaging in contingency planning as part of their management function. Question: Pick any two of the three below and briefly detail how they are being exemplified in the provided case study. How is the management function of Controlling being utilized overall in this case study? Risk analysis Mitigate potential risks Identify preparedness action https://nextcity.org/urbanist-news/new-york-city-pilots-mobile-methadone-program-to-help-treat-addiction5) We offered 50% of our drivers monetary bonuses to increase their activity. Compare the results with the control group and explain if the campaign was successful and should we do it again or not. Condition: Stay online 30 hours and accept 75% of rides. Get 70€ bonus. Control Group Online hours Offline hours Bookings received Bookings successfully completed Bonus Group Online hours Offline hours Bookings received Bookings successfully completed Write here your answer about the results of the campaign Driver 1 15 35 15 13 Driver 55 33 19 29 25 Driver 2 29 21 30 Driver 56 5 55 6 6 Driver 3 17 23 12 10 Driver 57 32 8 19 16 Driver 4 31 19 31 26 Driver 58 32 18 29 26 Driver 5 36 24 44 24 Driver 59 38 22 20 17 Driver 6 14 26 10 12 Driver 60 17 23 10 9 Driver 7 5 40 5 4 Driver 61 4 46 3 3 Driver…1. A 100-year-old manufacturing firm has had an excellent reputation for high-quality products, with all sales to the private sector. Recently, the firm expanded sales to the government’s defense department, and high profits rapidly declined. Historically, (1) personnel practices have been popular with employees—flexible work schedules and limited supervision (resulting in high morale), and (2) security in warehouses and production has been limited (yet minuscule pilferage occurred). In analyzing why profits have declined, which of these risks would be of least concern? Group of answer choices None of the choices A younger workforce will likely be less educated and trainable. The past lack of locks, fences, and barriers to the firm’s plant will risk more theft of expensive defense-related inventories, and may violate defense security regulations. A very loyal workforce is being replaced by a younger workforce with less loyalty and more likelihood of abusing attendance…
- Incident 2: Who’s Flying the Plane? Many industries face a shortage of individuals to fill essential jobs. Among them is the commercial airline industry where a pilot shortage is expected to swell to 20,000 by 2022 and more than 30,000 by 2034. This trend weighs heavily on most airlines. Greg Muccio, a senior manager at southwest Airlines Company lamented, “That is one of the things in my job I get to worry about every day and when I go to bed at night.” He sees an overall lack of interest in becoming a commercial pilot as a key problem, “That’s what puts us in the most jeopardy.” There are many factors that may be contributing to this lack of interest. Most commercial pilots spend the first several years working for regional airlines where annual pay has been traditionally quite low—in the $20,000 range. Eventually, many of these airlines doubled starting pay. Still, raising pay has done little to move the needle. The cost of flight-training is quite high, surpassing the $100,000 mark…Strategic Human Resource Management EMBA-HRM 817 In Class Case Study In the past, the decision criteria for mergers and acquisitions were typically based on considerations such as the strategic fit of the merged organizations, financial criteria, and operational criteria. Mergers and acquisitions were often conducted without much regard for the human resource issues that would be faced when the organizations were joined. As a result, several undesirable effects on the organizations’ human resources commonly occurred. Nonetheless, competitive conditions favor mergers and acquisitions and they remain a frequent occurrence. Examples of mergers among some of the largest companies include the following: Honeywell and Allied Signal, British Petroleum and Amoco, Exxon and Mobil, Lockheed and Martin, Boeing and McDonnell Douglas, SBC and Pacific Telesis, America Online and Time Warner, Burlington Northern and Santa Fe, Union Pacific and Southern Pacific, Daimler-Benz and Chrysler, Ford and…5) Sometimes it is appropriate to take a job instead of a career. Explain at least two situations where this would be true.
- Question Write a 1000 words report on a case study. You have recently started a new job as a junior operations manager at Pet Kingdom, a pet supplies retailer. You are writing these reports to your line manager, Ms Lionheart, so the appearance and language of your reports need to be professional. CASE STUDY - Forecasting Your line manager, Ms Lionheart, has collected and scrutinised performance data for the company. She was concerned that the inventories were high for certain products which had resulted in significant price reductions and losses for the company. At the same time, the company had run out of stock for other items early in the season resulting in unsatisfied customers and lost sales. Ms Lionheart has concluded that the problem was not with the specific products carried in the stock, but with the quantities ordered by the procurement department for two popular products; Dog Ball Launcher and Lightweight Dog Lead. Dog Ball Launcher is a product carried by the company…Strategic Human Resource Management EMBA-HRM 817 In Class Case Study In the past, the decision criteria for mergers and acquisitions were typically based on considerations such as the strategic fit of the merged organizations, financial criteria, and operational criteria. Mergers and acquisitions were often conducted without much regard for the human resource issues that would be faced when the organizations were joined. As a result, several undesirable effects on the organizations’ human resources commonly occurred. Nonetheless, competitive conditions favor mergers and acquisitions and they remain a frequent occurrence. Examples of mergers among some of the largest companies include the following: Honeywell and Allied Signal, British Petroleum and Amoco, Exxon and Mobil, Lockheed and Martin, Boeing and McDonnell Douglas, SBC and Pacific Telesis, America Online and Time Warner, Burlington Northern and Santa Fe, Union Pacific and Southern Pacific, Daimler-Benz and Chrysler, Ford and…You are to read the case study as they appear in your text (See below) Question 1. What management, organization, and technology factors were responsible for McAfee’s software problem? Question 2. What was the business impact of this software problem, both for McAfee and for its customers? Question 3. If you were a McAfee enterprise customer, would you consider McAfee’s response to the problem be acceptable? Why or why not? Question 4. What should McAfee do in the future to avoid similar problems? WHEN ANTIVIRUS SOFTWARE CRIPPLES YOUR COMPUTERS: McAfee is a prominent antivirus software and computer security company based in Santa Clara, California. Its popular VirusScan product (now named AntiVirus Plus) is used by companies and individual consumers across the world, driving its revenues of $1.93 billion in 2009. A truly global company, McAfee has over 6,000 employees across North America, Europe, and Asia. VirusScan and other McAfee security products address endpoint…
- Scenario: As PHN, you plan to conduct workshop/training of the DRRM team including responsible family members/caregivers on the care of the children as one of the most vulnerable group during disaster (RA 10121). What ethical principles and legal bases are worth considering to guide development of your plan of care as part of disaster (e.g., typhoon) preparedness plan? (2) Make a mind map reflecting ethical principles and legal bases in the care of the vulnerable children during disasters. Provide one paragraph discussion about your mind map and cite references. Note: Answer question number (2).1. Asmah was feeling tired working for a long hour flight from Canada to Kuala Lumpur. She wanted to have a good rest after the long hour flight. However, her supervisor requested her to replace one of her colleagues for a short trip from Kuala Lumpur to Penang. She had no choice but to replace her colleague. Even though she is feeling emotionally exhausted and tired she is still smiling and being courteous to the passengers. The Situation (in bold) experienced by Asmah is BEST described as: A. emotional labor. B. positive affection. C. organizational citizenship. D. perceived behavioural control. 2. Sally has worked for many years at Metal Industries Incorporated. Over these years, she has performed just about every job there is to do. However, she prefers a work environment which is quiet and to be left alone. She lacks confidence and has a poor opinion of herself. Which personality traits best describe Sally? A. Internal locus of control and poor self-concept B. Introverted and low…CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
