(Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Nicole, for example “Hi Nicole..")

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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3. (Scenario Based Question) Your response to Nicole's Phone Call & "Hi, my name
is Nicole and I need your help urgently! I saw a puppy on Facebook which I saw
advertised through a mutual friend. The seller asked me to pay £3000 upfront to hold
the puppy, which I was ok with as I have done my research and the breeder said they
had a KC Registered certificate. So I have sent the breeder £3000 via bank transfer
last week. I was meant to pick up the puppy today and when I checked the breeders
address on Facebook they no longer exist! (**crying**) I can't pay for my bills or buy
food for the kids because this was the last of my money this month. (**angry**) You
and Monzo need to protect me against scams like this! I want to raise a complaint to
get all my money back straight away!"
(Write your response to the customer as if you were a COp at Monzo who had just
picked up a call from Nicole, for example "Hi Nicole...")
Transcribed Image Text:3. (Scenario Based Question) Your response to Nicole's Phone Call & "Hi, my name is Nicole and I need your help urgently! I saw a puppy on Facebook which I saw advertised through a mutual friend. The seller asked me to pay £3000 upfront to hold the puppy, which I was ok with as I have done my research and the breeder said they had a KC Registered certificate. So I have sent the breeder £3000 via bank transfer last week. I was meant to pick up the puppy today and when I checked the breeders address on Facebook they no longer exist! (**crying**) I can't pay for my bills or buy food for the kids because this was the last of my money this month. (**angry**) You and Monzo need to protect me against scams like this! I want to raise a complaint to get all my money back straight away!" (Write your response to the customer as if you were a COp at Monzo who had just picked up a call from Nicole, for example "Hi Nicole...")
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