The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer's information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of 3 cashiers to pay the associated fees for the license renewal. This takes 2 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 3 license processing stations where the customer's picture is taken and the license is printed. This final step takes 13 minutes per customer.

The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer's information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of 3 cashiers to pay the associated fees for the license renewal. This takes 2 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 3 license processing stations where the customer's picture is taken and the license is printed. This final step takes 13 minutes per customer.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

See similar textbooks

Similar questions

A call center has been serving 900 customers per day, with a 10% capacity cushion. There have been complaints about the length of time customers have to wait before their call is answered. If the manager of the call center wants to double the capacity cushion, how much extra capacity is needed?
During the early morning hours, customers arrive at a branch post office at an average rate of 45 per hour (Poisson), while clerks can handle transactions in an average time (exponential) of 4 minutes each. If clerk cost is $30 per hour and customer waiting time represents a "cost" of $20 per hour, how many clerks can be justified on a cost basis? Select one: O a. 3 O b. 6 O c. 4 O d. 5
(10 Points) Eat well is a small drive through fast food restaurant, staffed by anefficient employee John, is located in a super mall area. Customers arrive at thecounter at an average of one every 15 minutes, and the customer arrival followsa Poisson distribution. John takes at most 10 minutes to process each foodorder.a) What is average number of customer being served at any time?b) The expected number of customers waiting to be served.c) Compute the average time customer wait in the system.d) Compute the average time customer wait in the line.e) What percentage of time is John Idle?
5. Eat well is a small drive through fast food restaurant, staffed by an efficient employee John, is located in a super mall area. Customers arrive at the counter at an average of one every 15 minutes, and the customer arrival follows a Poisson distribution. John takes at most 10 minutes to process each food order. d) What percentage of time is John Idle?
The Stylish Hair Salon has three stylists that provide services to women. After checking in with the receptionist, which takes an average of one minute, the customer's hair is washed, dried, and styled taking an average of 25 minutes. The payment takes 3 minutes and is also performed by the receptionist. a. What is the capacity of the process and what is the bottleneck? b. Whatis the average throughput time, and if the average flow rate is five customers per hour, what is the average number of customers in the system? c. If the input to the system is random, what will happen as the flow rate approaches the capacity
It takes a barber 5 minutes to serve one customer. (Round your answers to 2 decimal places.) What is the capacity of the barber expressed in customers per hour? a. 12.00 customers per hour Assuming the demand for the barber is 9 customers per hour, what is the flow rate? b. 9.00 customers per hour Assuming the demand for the barber is 9 customers per hour, what is the utilization? 0.75 percent minutes per Assuming the demand for the barber is 9 customers per hour, d. what is the cycle time? 6.66 X customer
Suggest TW0 (2) methods that an operations manager can adapt to enhance their customers' waiting experience rather than simply reducing the waiting time. Provide real life company example to support your answer.
An MI M/3 system has an arrival rate of 16 customers per hour. Each server has a service rate of 7 customers per hour. a. What is the utilization factor for this system? (Round your answer to 3 decimal places.) Utilization factor b. If all servers are kept busy, how many services will be completed per hour? (Round your answer to the nearest whole number.) Services completed per hour
1. What is the outcome when a bottleneck resource is augmented with more capacity? 2. Which of the following statements are true? a) Installed capacity in service systems are always based on peak demand b) Service systems designed to handle average capacity will be more effective c) Improving effectiveness of a service will require greater investment of capacity d) None of the above 3. The arrival rate at the second server in a two stage serial queuing system is a. Service rate of server 1 b. Same as arrival rate at server 1 c. Minimum of service rate and arrival rate at server 1 d. Cannot be determined In a worker paced assembly line, consider a situation where the daily requirement has suddenly increased. Which of the following statements will be true? 4. In a worker paced assembly line, consider a situation where the daily requirement has suddenly increased. Which of the following statements will be true? a) The required cycle time will also increase proportionally b) The…
5. Eat well is a small drive through fast food restaurant, staffed by an efficient employee John, is located in a super mall area. Customers arrive at the counter at an average of one every 15 minutes, and the customer arrival follows a Poisson distribution. John takes at most 10 minutes to process each food order. a) What is average number of customer being served at any time? b) The expected number of customers waiting to be served. c) Compute the average time customer wait in the system. d) What percentage of time is John Idle?
b. What is the longest wait time experienced by a customer?
Eat Well is a tiny drive-through quick food restaurant in a shopping malltown, manned by an efficient employee named John. Customers arrive at the counter at a rate of one per 15 minutes on average, with a Poisson delivery for customer entry. Each food order takes John no more than ten minutes to process. a) How many customers are handled on average at any given time? b) The anticipated amount of clients that would be represented. c) Determine the average consumer wait time in the scheme. d) How much of the day is John Idle idle?