The Human Resources department at Community Hospital instituted a new performance evaluation system requiring managers to be accountable for the total salary variance (price and efficiency/hours) within their departments. Is this level of accountability appropriate?
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- a. what quantitative/qualitative factors would you use for performance management? b. how well does your current workplace performance management system actually measure performance? c. which performance measures are present or missing?Which of the following is the least practical reason for allocating service department costs to user departments? a) to evaluate performance of managers and divisions b) to make operating departments aware that services are costly and must be used efficiently c) to determine profitability of operating departments d) to determine profitability of support departmentsA variety of quantitative measures are used to evaluate employee performance, including standard costs, financial ratios, human resource forecasts, and operating budgets.a. Discuss the following aspects of a standard cost system.1. Discuss the characteristics that should be present to encourage positive employee motivation.2. Discuss how the system should be implemented to positively motivate employees.b. The use of variance analysis often results in management by exception.1. Explain the meaning of management by exception.2. Discuss the behavioral implications of management by exception.c. Explain how employee behavior could be adversely affected when actual-to-budget comparisons are used as the basis for performance evaluation.
- Waterfield Company is looking for a way to help its executive managers assess how its three divisions are meeting the company’s goals and objectives for the performance of its purchasing department. Which of the following metrics might be used for this purpose? a. customer satisfaction rating b. the material price variance c. the amount of time employees spend in training d. operating incomeDescribe the staffing competencies needed for hiring team members in the back-end revenue cycle of a healthcare organizationClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Number of days of employee absencesClassify the performance measures below into the most likely balanced scorecard perspective itrelates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F(financial). Number of days of employee absences
- 1- What are the four cost categories of a costs of quality program? 2- What are relevant revenues and cost delays? 3- How do managers use financial and nonfinancial measures to evaluate quality? 4- Describe the three main measures used in the theory of constraints 5- What are the steps managers can take to manage bottlenecks?Image attached below. Questions 1. Explain how the manager if each division will react to the opportunity if their performance is evaluated against residual income. 2. Explain how the manager of each division will react to the opportunity if their performance is evaluated against ROI. 3. Are ROI and residual income appropriate for evaluating the performance of the divisional managers. 4. What additional measures could be used for performance evaluation.A good performance measurement system should have the following characteristics: It should be based on activities over which managers have control or influence. It should be measurable. It should be timely. It should be consistent in its application. When appropriate, the actual results should be compared with the budgeted results, standards, or past performance. The measurements must not favor the manager over the goals of the entire organization. Often, managers have the ability to make decisions that favor their individual units but that may be detrimental to the overall performance of the organization. True / False
- The benefits of comparing actual performance of the operations against planned goals include all of the following except a. preventing unplanned expendituresb. helping to establish spending prioritiesc. determining how managers are performing against prior years' actual operating resultsd. providing prompt feedback to employees about their performance relative to the goal22.Which of the following typical controls in the Employee Evaluation under the Hire-to-Retire process where audit client would be most concerned/relevant where promotions and salary increase grant are based on merit? Group of answer choices Managers receive training on how to conduct performance evaluations. A performance improvement program is in place and there is a process to evaluate usage and results. Performance evaluation forms are clear and contain clear guidelines on how they should be conducted. Analytics are performed on employee evaluations to identify anomalies. All employees are required to receive a performance evaluation at least once a year.(Ch 8) Which departments in an organization produce services for external customers? Question 1 options: Support departments. Dual-rate departments. Operating departments. Sales departments. (Ch 8) When allocating support department costs, managers must identify cost pools. The choice of cost pools is: Question 2 options: not influenced by the allocation base. not important, because all support department costs will eventually be allocated anyway. influenced by the design of the accounting information system. determined by whether a company uses IFRS or ASPE.
