Technician's Knowledge Very Satisfied Somewhat Satisfied Very Satisfied Very Satisfied For the data in the Excel file Helpdesk Satisfaction Survey, determine if the mean overall satisfaction ratings differ by the ratings given for response time. List the null hypothesis and alternative hypothesis with the needed formula to solve for the test statistic and p-value. Do we reject or fail to reject this hypothesis? Helpdesk Satisfaction Survey Response Time Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Very Satisfied Very Satisfied Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Resolution Time Overall Satisfaction (1=low 5=high) 10 3 251 5 5 20 4 1 5 10 5 10 5 30 5 Dissatisfied Dissatisfied 50 1 Somewhat Somewhat Satisfied Satisfied Very Satisfied 5 4 Somewhat Satisfied 20 3 Somewhat Satisfied Somewhat Satisfied 20 4 Very Satisfied Very Satisfied 10 Somewhat Satisfied Very Satisfied 2 Very Satisfied Very Satisfied 15 Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Somewhat Satisfied Dissatisfied 60 5 4 4 1 Very Satisfied 10 5 Somewhat Satisfied 18 4 Dissatisfied 25 3 Very Satisfied 5 5
Technician's Knowledge Very Satisfied Somewhat Satisfied Very Satisfied Very Satisfied For the data in the Excel file Helpdesk Satisfaction Survey, determine if the mean overall satisfaction ratings differ by the ratings given for response time. List the null hypothesis and alternative hypothesis with the needed formula to solve for the test statistic and p-value. Do we reject or fail to reject this hypothesis? Helpdesk Satisfaction Survey Response Time Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Very Satisfied Very Satisfied Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Resolution Time Overall Satisfaction (1=low 5=high) 10 3 251 5 5 20 4 1 5 10 5 10 5 30 5 Dissatisfied Dissatisfied 50 1 Somewhat Somewhat Satisfied Satisfied Very Satisfied 5 4 Somewhat Satisfied 20 3 Somewhat Satisfied Somewhat Satisfied 20 4 Very Satisfied Very Satisfied 10 Somewhat Satisfied Very Satisfied 2 Very Satisfied Very Satisfied 15 Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Somewhat Satisfied Dissatisfied 60 5 4 4 1 Very Satisfied 10 5 Somewhat Satisfied 18 4 Dissatisfied 25 3 Very Satisfied 5 5
Glencoe Algebra 1, Student Edition, 9780079039897, 0079039898, 2018
18th Edition
ISBN:9780079039897
Author:Carter
Publisher:Carter
Chapter10: Statistics
Section10.3: Measures Of Spread
Problem 1GP
Related questions
Question
![Very Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Dissatisfied
Somewhat Satisfied
For the data in the Excel file Helpdesk Satisfaction Survey, determine if the mean overall satisfaction ratings differ by
the ratings given for response time. List the null hypothesis and alternative hypothesis with the needed formula to
solve for the test statistic and p-value. Do we reject or fail to reject this hypothesis?
Helpdesk Satisfaction Survey
Response Time
Dissatisfied
Very Satisfied
Somewhat Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Very Satisfied
Dissatisfied
Somewhat Satisfied
Somewhat Satisfied
Technician's Knowledge
Resolution
Time
Dissatisfied
Somewhat Satisfied
Very Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Overall Satisfaction (1=low
5=high)
10
3
5
20
1
10
10
30
25545555
50
1
5
Somewhat Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Very Satisfied
Dissatisfied
Very Satisfied
Somewhat Satisfied
Somewhat Satisfied
Dissatisfied
Very Satisfied
2202582
43
4
5
4
4
1
5
Somewhat Satisfied
18
Dissatisfied
25
43
Somewhat Satisfied
Very Satisfied
5
5](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2Fc6c17e53-6ae6-43ea-86b2-cd8c36145bc2%2F33f24294-8a26-401d-b9d3-6f2c3dbe74e2%2F8mcje6u_processed.jpeg&w=3840&q=75)
Transcribed Image Text:Very Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Dissatisfied
Somewhat Satisfied
For the data in the Excel file Helpdesk Satisfaction Survey, determine if the mean overall satisfaction ratings differ by
the ratings given for response time. List the null hypothesis and alternative hypothesis with the needed formula to
solve for the test statistic and p-value. Do we reject or fail to reject this hypothesis?
Helpdesk Satisfaction Survey
Response Time
Dissatisfied
Very Satisfied
Somewhat Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Very Satisfied
Dissatisfied
Somewhat Satisfied
Somewhat Satisfied
Technician's Knowledge
Resolution
Time
Dissatisfied
Somewhat Satisfied
Very Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Overall Satisfaction (1=low
5=high)
10
3
5
20
1
10
10
30
25545555
50
1
5
Somewhat Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied
Very Satisfied
Dissatisfied
Very Satisfied
Somewhat Satisfied
Somewhat Satisfied
Dissatisfied
Very Satisfied
2202582
43
4
5
4
4
1
5
Somewhat Satisfied
18
Dissatisfied
25
43
Somewhat Satisfied
Very Satisfied
5
5
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