Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which customers are catered. Your field survey results are presented in Table 1 as follows:Table 1: Wait time of Service Points in MinutesCustomer No.AlphaBravo112102163311841075176610167131581816962010179 You are required to write a letter to your supervisor for presenting the results of your analysis. Use mean waiting times and box plots as the tools to compare the efficiency of Alpha and Bravo serving points.Assuming a customer visits Alpha and Bravo points and is handled in 18 minutes. Which point is handling customer better? Use Z-Score to determine this and incorporate the results in your letter.

(1). Compute the descriptive statistics for Alpha and Bravo serving points: Given data represents…

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Linear Algebra: A Modern Introduction

4th Edition

ISBN:9781285463247

Author:David Poole

Publisher:David Poole

Chapter7: Distance And Approximation

Section7.3: Least Squares Approximation

Problem 31EQ

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Suppose you have been employed by ALADIN Solutions Ltd. as an Operations Manager to study the efficiency of customer service center of SONE Bank in handling customers. The customer service center has two serving points, Alpha and Bravo, through which customers are catered. Your field survey results are presented in Table 1 as follows:

Table 1: Wait time of Service Points in Minutes

Customer No.	Alpha	Bravo
1	12	10
2	16	3
3	11	8
4	10	7
5	17	6
6	10	16
7	13	15
8	18	16
9	6	20
10	17	9

You are required to write a letter to your supervisor for presenting the results of your analysis. Use mean waiting times and box plots as the tools to compare the efficiency of Alpha and Bravo serving points.
Assuming a customer visits Alpha and Bravo points and is handled in 18 minutes. Which point is handling customer better? Use Z-Score to determine this and incorporate the results in your letter.

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