Suggest THREE (3) methods that an operations manager can adapt to enhance their customers' waiting experience rather than simply reducing the waiting time.
Q: Max Stamp approves study abroad documents for the university. Students must wait in line with their ...
A: A queuing system refers to the system that has service facility where the customers arrive for servi...
Q: 1. How can we create a detailed Banquet Event Order? 2. How can we determine an event venue or l...
A: 1. A banquet event order cab be describes as a contract that would list out all the important detail...
Q: In 1941, a group of anthropologists formally established the ________________________________“to pro...
A: Society for Cultural Anthropology: Founded in the 1980s to highlight a concern for culture and to fo...
Q: Solve the questions: Tony and his team identified some risks during the first month of the Recreatio...
A: given, : Tony and his team identified some risks during the first month of the Recreation and Wellne...
Q: People are served in a process with two resources. The first resource has a capacity of 1.4 people p...
A: Given, Total capacity of resource = Capacity * Number of workers Additional worker = 3+1 = 4 Total c...
Q: One of the principles of Management Reporting is, report should be self contained. Explain this prin...
A: Operational reporting is described as the means of providing regular reports on organizational opera...
Q: 9.) you run a small bottle distributor, and youre trying to decide where to put the various items yo...
A: Number of red bottles = 11 Number of green bottles = 27 Number of yellow bottles = 49 Each type of b...
Q: QUESTION 4 Medex is a new medical supply company that only services the top 3 metro areas in the US ...
A: Given, (x1,y1) = (40,74), w1 = 21 customers (x2,y2) = (34,118), w2 = 16 customers (x3,y3) = (42, 68)...
Q: Santizit, Inc. produces a constant supply of hand sanitizer bottles (adjusted for seasonality) to it...
A: Economic order quantity is a technique which identify the optimal ordering quantity based on the con...
Q: provide the various reason as to why project costs may exceed estimate and provide an alternative so...
A: Project management is described as a process through which projects are completed, executed, and pla...
Q: Network Diagrams Exercise 1. For each task build the relevant network diagram 2. Add the task durati...
A: Critical path analysis is done to identify the path with longest duration to complete the whole proj...
Q: (d) A company has three factories. Each factory produces three different products (A, Band C). Facto...
A: Objective Functions and Constraints: Based on the given details, the objective funct...
Q: Question 1 (Stock Control) - Suyuti Auto purchases a component used in the manufacture of automobile...
A:
Q: Calculate total annual ordering cost Calculate total annual carrying cost Calculate total annual inv...
A: As per the Bartelby gudilines, only the first three parts have been answered. A
Q: The monthly sales for Yazici Batteries, Inc., were as follows: ...
A: The trend projection approach is based on the premise that the factors that influenced past trends i...
Q: List 5 claims that are made in the advertisement for the ultrasonic pest repeller.
A: Advertising can be stated as the one-way communication approach whose purpose or motive is to inform...
Q: Clients are served in a process with two resources. The first resource has a capacity of 14 clients ...
A: Given data: Capacity for the first resource = 14 client/hour Capacity for the second resource = 15 ...
Q: For the first two hours of the day, the arrival rate at the donut shop is 10 customers per hour. The...
A: Given:Time interval(t) = 2 hrArrival rate ( λ)= 10 hrServing rate(μ) = 8 hr
Q: Demonstrate to the OM manager using graph how to go about choosing the best location using the numer...
A: Here, there are a total of three possible locations to choose from, the break-even point or quantity...
Q: 6. GetUP Company is capable of manufacturing shirts, shorts, pants, skirts, and jackets. Each type o...
A: A = Units of shirts to be produced B = Units of shorts to be produced C = Units of Pants to be produ...
Q: question A manufacturer is developing a facility plan to provide production capacity for the factor...
A: Given data is
Q: What are the primary challenges that will be encountered during Quality Assurance and Quality Contro...
A: Quality is the ability to manufacture the products and services as set standards and increase custom...
Q: Market Company’s policy is to have 30% of the next month's sales on hand at the end of the current m...
A: Given- Month Projected Sales August 26,000 September 21,000 October 31,000
Q: A publisher did an inventory of his three book titles. There are a total of 315 of such books. There...
A: Publisher has three book titles with total of 315 of such books. Second book is half of the first an...
Q: How long does a customer have to wait to have a job completed? hours
A: Given information: Number of servers (m) = 1Activity time (p) = 3 hoursStandard Deviation of activit...
Q: Describe the three [3] types of utility under global infrastructure
A: Global Infrastructure is a platform that enables various areas throughout the globe to collaborate b...
Q: a. Draw the CPM Network b. What is the critical path c. What will the scheduled (earliest completion...
A: In the question, we have Activity Table data, this table data includes activity ID, Immediate predec...
Q: Which of the following statements is / are not a strategic operations management decision. I. Determ...
A: In strategic Operations Management, the objective is to achieve profitability effectively and effici...
Q: Task 3: 100 trailers of a specific model are required by Sask Trailers to meet the demand at the beg...
A: A Small Introduction about Requirement Plan A prerequisite: the board plan is an archive that is no...
Q: In Case A, 15 products are made by spending $1000 and in Case B, 10 products are made by spending $2...
A: Productivity is the proportion between output and inputs. It identify the unit value in output for e...
Q: Which elements of lean systems would be most troublesome for manufacturers to implement?
A: The lean system is the system in which different lean principles are used to plan and manage busines...
Q: Compute the multifactor productivity measure for an twelve-hour day in which the usable output was 1...
A: Multifactorial productivity consider the input values in two or more forms. It identify the producti...
Q: solve for MAD, SSE, MSE, and MSE. (Note: express all answers using 4 decimal places if applicable)
A: Forecasting is the process of calculating the future demand by estimating using previous or historic...
Q: In a fabric manufacturing factory, the quality control process using control charts from SPC. In an ...
A: Given samples-
Q: Determine the type of business analytics for the following scenarios. A. Imagine you are a meteorolo...
A: Here, being a meteorologist, I would analyze the data from the satellites, I could forecast the weat...
Q: Write a short note on stakeholder analyasis in project implementation on the topic;
A: When it comes to any project implementation , all the internal team members and people involved in t...
Q: The statement that best to describe the productivity challenge is, except. Group of answer choices ...
A: Productivity relates to the physical connection between the quantity yielded (output) & the no. ...
Q: By how many dollars would they have to increase sales in order to equal a 1.80% savings to purchasin...
A: Annual revenue is $8,500,000. Purchase spend is 41 percent of revenue.
Q: In what circumstances is it required to raise a process exception?
A: Process exception is a condition or a situation in the process strategy where the whole process or a...
Q: Discuss the several types of changes that may suggest a need to revaluate and/or redesign firm's log...
A: A logistics network is an effective logistics network modeling to move goods from their raw state th...
Q: What is Break even analysis and hoe is it used.
A: Production is the process of converting raw material and input into finished products and services f...
Q: processing times for tasks, A, B. C, D, E, F, and G are 2.4, 2.2, 8.9, 1.0, 1.2. are 1.5 pective tas...
A: Cycle time = Production time/Demand = (8 * 60)/180 = 2.67 minutes Minimum number of workstations: ...
Q: How do you distinguish between research method and research design?
A: Note - Hi! Thank you for the question As per the honour code, We’ll answer the first question since ...
Q: The organization plans to start the drive on CI to create a LEAN culture. How would you, as a leader...
A: Lean culture is a knowledge culture driven by clients focus & oriented to continuous improvement...
Q: PRODUCT MIX: The JP Manufacturing Company produces two products. Resource requirements for productio...
A:
Q: Compose a short text about qualitative data analysis.
A: Data analysis is described as a process of processing raw data, changing and cleaning raw data, extr...
Q: A queueing system has an arrival rate of 29 patients per minute (standard deviation of 21) and a ser...
A: Given, Arrival rate a = 29 per minute Standard deviation of arrival rate Sa= 21
Q: Question 12 Taguchi's main approach to quality was to: O Ignore quality issues, hoping that numbers ...
A: Quality relates to the group of inherent effects of an object that permits satisfying expressed &...
Q: 8.1-2.* Use the dual simplex method manually to solve the following problem. Minimize Z= 5 x1 + 2x2 ...
A: Given LP: Minimize Z =5x1+2x2+4x3Subject to constraints-3x1+ x2+ 2x3≥46x1+3x2+5x3≥10x1≥0, x2≥0, x3≥0
Q: in determining which process technology to be used to improve operational efficiency. Provide with r...
A: In its broadest sense, operational efficiency refers to a company's capacity to provide high-quality...
Suggest THREE (3) methods that an operations manager can adapt to enhance their customers' waiting experience rather than simply reducing the waiting time.
Step by step
Solved in 2 steps
- During nearly four decades of business operations, Memphis-based FedEx has earned a reputation for reliable, on-time delivery of packages to homes and offices around the country. Founder Fred Smith originally focused on overnight deliveries, choosing Memphis as the company’s headquarters because the airport rarely closes due to bad weather. With FedEx’s planes departing and arriving on schedule nearly all the time, its express shipments usually remained on schedule, then and now. To reassure customers that delivery will take place when and where promised, the firm offers a money-back guarantee on time-sensitive express shipments, among other services. FedEx has steadily expanded its portfolio of services since the 1970s. Its original overnight express delivery is currently available to U.S. customers in various forms, including “first-overnight” delivery, next-morning delivery, next-afternoon delivery, and budget-pleasing two- or three-day delivery. The company’s services also include cost-effective ground delivery for parcels and extra-speedy same-day delivery for urgent deliveries within 1,800 cities. Over the years, FedEx has widened its delivery network to more than 220 countries. It has purchased more cargo jets and acquired specialized shipping firms, including Tiger International, Roberts Express, RPS, and TNT Express, to support global growth. For international business customers needing products, parts, or raw materials shipped across countries or continents, the company now offers time-saving services such as commercial freight forwarding and cross-border logistical support. To add the convenience of local drop-off and pickup points for U.S. consumers and small businesses, FedEx acquired the Kinko’s office services company in 2004 and later rebranded it as FedEx Office. This acquisition also added printing and copying to the menu of services offered. Then the company arranged for large U.S. retailers such as Walgreens, Albertsons, Kroger, and Safeway to accept packages for shipment and receive package delivery for customer pickup in thousands of store locations. This means people who want to send a package can head to a nearby retailer and ship where they shop, rather than making a separate trip to the FedEx location. It’s also a safe alternative for packages to be picked up by people who don’t want FedEx shipments left by the front door. Another service FedEx offers to small and mid-sized businesses, including retailers, is FedEx Fulfillment. The purpose is to expedite order fulfillment by having each business store its products in a FedEx warehouse. Then, when the business’s customers place orders, FedEx puts the products into boxes bearing the business’s own logo and ships directly to those customers. The business doesn’t need a separate warehouse or staff for fulfillment, and packages are on their way to customers more quickly because the products were in FedEx’s warehouse, ready to be packed and shipped. This service puts FedEx into direct competition with Amazon.com, which offers a similar service to merchants that sell through the online Amazon Marketplace. But it also gives businesses that don’t sell via Amazon a fast and professional fulfillment alternative. FedEx is careful to let customers know, through media and social-media announcements, when it anticipates that extreme weather or other conditions will cause delays or force it to halt pickups and deliveries. For the duration of Hurricane Irma, for example, FedEx said it would suspend deliveries in Florida. Some Florida customers who had ordered generators to be delivered via FedEx were unhappy, because they worried about being without power during and after the storm. But one FedEx employee loaded several generator orders into his car and took them to customers himself. When a customer posted a grateful compliment to FedEx on Facebook, the message generated thousands of likes, shares, and positive comments. The company also received positive comments for its donations of cash and transportation services to areas devastated by Hurricanes Irma, Harvey, and Maria. According to the American Customer Satisfaction Index (ACSI), FedEx often tops the list of U.S. shipping companies as ranked by customers surveyed. Every day, the company delivers 13 million packages—and during the busy year-end holiday season, it delivers many more. By meeting customers’ expectations for on-time deliveries, FedEx has increased annual revenues beyond $60 billion and positioned itself for continued growth in the future. How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?What is queuing model in the service operations? Explain different configurations of the service system?Why is it important for operations managers to analyze waiting lines?
- Operations management What are the most often used performance metrics in queuing analysis?Suggest TW0 (2) methods that an operations manager can adapt to enhance their customers' waiting experience rather than simply reducing the waiting time. Provide real life company example to support your answer.Refer back to chapter 13 for this assignment. Describe the four basic waiting line strategies discussed in the book and give an example of each one based off of your own experience. The examples should include where you were when you saw that type of waiting line strategy and how it worked for you or customers around you in that situation. Could each have been designed better? Why?
- Discuss how the design of a waiting system can negatively affect customers?Explain in what kind of situations is queuing analysis is most important under waiting line models ? It's from operations management domain don't sent it to other subjects plz !Explain what causes waiting lines to form and why is it impossible to eliminate them completely ?
- Describe the implications for customer service and serverskills when using a single-line, multiserver, single-phase waitingline system.Mid-West Publishing Company publishes college textbooks. The company operates an 800 telephone number whereby potential adopters can ask questions about forthcoming texts, request examination copies of texts, and place orders. Currently, two extension lines are used, with two representatives handling the telephone inquiries. Calls occurring when both extension lines are being used receive a busy signal; no waiting is allowed. Each representative can accommodate an average of 11 calls per hour. The arrival rate is 22 calls per hour. How many extension lines should be used if the company wants to handle 90% of the calls immediately?fill in the blank 1 lines should be used What is the average number of extension lines that will be busy if your recommendation in part (a) is used? Round your answer to four decimal places.L = fill in the blank 2 What percentage of calls receive a busy signal for the current telephone system with two extension lines? Round your answer to two decimal…Describe a situation in your daily life that could be improved by waiting line analysis. Explain how the design of a waiting system can negatively affect customers. Visit your local bank and observe the waiting line system. Describe the system in terms of number of lines, number of facilities, and number of phases.