SHREYA ARYA RWFD Call Center Overview 13,076 Correspondance 415 Los Angeles/CA Baltimore/MD October 2020 Chicago/IL Denver/CO Last Updated: 10/30/2020 Hi, Guest. Avg. Duration +0.0% vs PM Response Time + 0.6% vs PM +10.8% vs PM 25.01 minutes Oct 1 Oct 6 Oct 11 Oct 16 Oct 21 Oct 26 Reason Channel Sentiment Billing Question 9.3K 4.2K Call-Center Very Positive 1.3K Payments Service Outage ཚོ། ཚོ། 1.9K 3.3K 1.6K Chatbot Positive 1.9K 3.0K 3.4K Email Neutral 75.6% within or above SLA 434 Avg. Satisfaction + 0.8% vs PM 5.6/10 Above SLA 12.5% Within SLA 63.1% Below SLA 24.4% Contact Volume per Call Center Hover for more detail 810/week 643/week 324/week 164/week 2.6K 4.4K Web Negative Very Negative 2.4K Los Angeles Baltimore Chicago Denver

SHREYA ARYA RWFD Call Center Overview 13,076 Correspondance 415 Los Angeles/CA Baltimore/MD October 2020 Chicago/IL Denver/CO Last Updated: 10/30/2020 Hi, Guest. Avg. Duration +0.0% vs PM Response Time + 0.6% vs PM +10.8% vs PM 25.01 minutes Oct 1 Oct 6 Oct 11 Oct 16 Oct 21 Oct 26 Reason Channel Sentiment Billing Question 9.3K 4.2K Call-Center Very Positive 1.3K Payments Service Outage ཚོ། ཚོ། 1.9K 3.3K 1.6K Chatbot Positive 1.9K 3.0K 3.4K Email Neutral 75.6% within or above SLA 434 Avg. Satisfaction + 0.8% vs PM 5.6/10 Above SLA 12.5% Within SLA 63.1% Below SLA 24.4% Contact Volume per Call Center Hover for more detail 810/week 643/week 324/week 164/week 2.6K 4.4K Web Negative Very Negative 2.4K Los Angeles Baltimore Chicago Denver

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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