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Question 5.1                                                                                                                         For each of the following balanced scorecard measures, A – Financial B – Customer C – Internal Business Process D – Learning and Growth   Required Match with the appropriate perspective: Number of new customers Percentage of defective product units Number of patents Customer profitability Customer cost per unit Return on assets Average job-related training hours per employee Product cost per unit Employee turnover rate Percentage of processes with real-time feedback

Question 5.1                                                                                                                         For each of the following balanced scorecard measures, A – Financial B – Customer C – Internal Business Process D – Learning and Growth   Required Match with the appropriate perspective: Number of new customers Percentage of defective product units Number of patents Customer profitability Customer cost per unit Return on assets Average job-related training hours per employee Product cost per unit Employee turnover rate Percentage of processes with real-time feedback

Principles of Cost Accounting
Principles of Cost Accounting
17th Edition
ISBN:9781305087408
Author:Edward J. Vanderbeck, Maria R. Mitchell
Publisher:Edward J. Vanderbeck, Maria R. Mitchell
Chapter9: Cost Accounting For Service Businesses, The Balanced Scorecard, And Quality Costs
Section: Chapter Questions
Problem 10E: From the following list of performance measures, label each one as Financial, Customer, Internal...
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Question 5.1                                                                                                                        

For each of the following balanced scorecard measures,

A – Financial

B – Customer

C – Internal Business Process

D – Learning and Growth

 

Required

Match with the appropriate perspective:

  1. Number of new customers
  2. Percentage of defective product units
  3. Number of patents
  4. Customer profitability
  5. Customer cost per unit
  6. Return on assets
  7. Average job-related training hours per employee
  8. Product cost per unit
  9. Employee turnover rate
  10. Percentage of processes with real-time feedback
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