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One of the features of collaborative CRM is
a. It's a dynamic tool which allows a business to share any information collected from interactions with customers
b. It's a static tool which allows a business to share any information collected from interactions with customers
C. It's a difficult tool and prevents a business to share any information collected from interactions with customers
d. It's a dynamic tool it prevents interdepartmental information sharing
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- Match the right description to the e-commerce business model. Remember to select a different business model type for each description. Description It distributes contents through an online platform. It enables interactions between individuals with similar interests It sells goods on an online shop It gives access to information and services relevant to people or organisations with general or specific interests It processes transactions - that customers use to manage in person, by phone or email - such as converting between different currencies It offers services of different kinds to online users. It offers platforms to enable exchange of products or services. Business model type Market creator E-tailer Community provider Transaction broker Portal Content provider Service providerThe Citizen Empowerment as one of the driving forces of the e-government model includes: Select one: a. Participation of citizens b. Citizen-government Interaction c. Rising transparency and accountability d. Connecting citizens in social networks and online stakeholder communities e. All other answers are correct.Two firms are operating within the same industry. The first firm responds to customer complaints after its customers communicate their problems. However, the second firm does not wait for its customers to complain. Instead, the company monitors customers' online activity, collecting big data from social media, learning what problems exist, and resolving them before complaints come in. What can be best concluded from this scenario?
- Creative thinking and innovative approach are very important for the success of an organization. Which of the following types of information flows acts as a major contributor of innovation in an organization? a. Lateral information flow b. Upward information flow c. Downward information flow d. Diagonal information flowTransperency is openly sharing data and information about an organization. A. True B. False(a) Discuss in details the security and threats issues of e-business?
- Which of the following does NOT contribute to the increasing vulnerability of organizational information resources? Increasing skills necessary to be a computer hacker International organized crime taking over cybercrime Lack of management support TodayÕs interconnected, interdependent, wirelessly networked business environmentExplain five challenges of an organization (e.g.Daraz) and identify relevant e-business systems (or modules) that can solve them. Organization: Challenges How e-business solves itHow do the report and table created in Part A and Part B of this Report help develop an information system for car sharing in Futureville? What problems can occur if these documents are not created or are inaccurate? Answer the questions above, using overall 200–300 words. Being able to answer questions precisely is part of the interpersonal and communication skills required of systems analysts; therefore, meeting the word limit is important. Make sure that your answer is written in your own words rather than being copied either from the textbook or from another source! Cite the sources you use in your answer, and provide references. There should be at least two references in your answer, and at least one of them should not be the textbook. Textbook: Analysis and Design in a Changing World. 6th ed.
- a. Describe one way that information technology can improve the sharing of knowledge. b. Describe one ethical or legal challenge that comes from increasing an organization’s information technology footprint.Which of the following best defines the entrepreneur role of management? a) The decisional role managers play when they respond to severe pressure and problems that demand immediate action b) The informational role managers play when they share information with others in their departments or companies c) The decisional role managers play when they adapt themselves, their subordinates, and their units to change d) The informational role managers play when they share information with people outside their departments or companiesOne of the lingering impediments to e-business revolves around privacy concerns. Virtually all Web sites collect user data. Internet service providers, for example, can track where users go on the Web and store that information. Search engines keep detailed data on Internet searches by users. Those arguing that additional privacy laws and regulations are needed claim that users never know exactly what information is collected, nor when it is collected. Moreover, there is no means for determining whether Web sites follow their own privacy policies. On the other hand, some say current laws and regulations are adequate because they make it illegal for firms to misrepresent their privacy policies or fail to disclose the type of information collected. Furthermore, there is no evidence that Internet companies are quietly passing on specific customer information to outside parties. Aside from the strictly legal issues, Web privacy raises a number of ethical issues as well. Assume your company…