Discuss the following among your group: a. From the perspective of upper management, what are the pros and cons of empowering workers to take care of problems? b. What about from the perspective of the employees? c. How did your experiences as customers change, depending on how empowered the workers were? Did you prefer dealing with the employee or the manager?

Discuss the following among your group: a. From the perspective of upper management, what are the pros and cons of empowering workers to take care of problems? b. What about from the perspective of the employees? c. How did your experiences as customers change, depending on how empowered the workers were? Did you prefer dealing with the employee or the manager?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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