Joe manages a team of customer service representatives and has become “connected” with a number of his direct reports on various types of social media, such as: Facebook, Instagram and Twitter, although he rarely checks in on them. One evening he was scrolling through Instagram and was shocked to find several posts from employees on his team. My boss is just a jerk, he makes the team work overtime on short notice, isn’t considerate of personal commitments and is just a bad manager! I had the customer who called in today at work. She was rude, arrogant and not very smart. What I would like to have said to Mary T. From Hastings, NE was, “your tone and attitude aren’t very helpful either!" A link from an employee’s personal account was posted showing his review of the organization. The review was overwhelmingly negative, including comments on the culture, pay and benefits for the organization. How should Joe respond to these comments? Are there any legal considerations/issues that should be addressed?

Joe manages a team of customer service representatives and has become “connected” with a number of his direct reports on various types of social media, such as: Facebook, Instagram and Twitter, although he rarely checks in on them. One evening he was scrolling through Instagram and was shocked to find several posts from employees on his team. My boss is just a jerk, he makes the team work overtime on short notice, isn’t considerate of personal commitments and is just a bad manager! I had the customer who called in today at work. She was rude, arrogant and not very smart. What I would like to have said to Mary T. From Hastings, NE was, “your tone and attitude aren’t very helpful either!" A link from an employee’s personal account was posted showing his review of the organization. The review was overwhelmingly negative, including comments on the culture, pay and benefits for the organization. How should Joe respond to these comments? Are there any legal considerations/issues that should be addressed?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter2: The Evolution Of Management Thinking

Section: Chapter Questions

Problem 1EE

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