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Jiffy Service is a call center with several business units. One of its business units staffs four operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every three minutes, with a standard deviation of interarrival times equal to three minutes as well. If all four operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is five minutes on average. a. What is the offered load? Note: Round your answer to 2 decimal places.

Jiffy Service is a call center with several business units. One of its business units staffs four operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every three minutes, with a standard deviation of interarrival times equal to three minutes as well. If all four operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is five minutes on average. a. What is the offered load? Note: Round your answer to 2 decimal places.

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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PA 17-2 (Static) Jiffy Service is a call center with several business... Note: Enter a value for 'r' in the below table. r = p/a 0.0000 2 0.0000 Offered load 3 0.0000 a. What is the offered load? Note: Round your answer to 2 decimal places. 4 0.0000 X Answer is not complete. Erlang Loss Table m X Answer is not complete. 5 0.0000 6 0.0000 7 0.0000 8 0.0000 Jiffy Service is a call center with several business units. One of its business units staffs four operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every three minutes, with a standard deviation of interarrival times equal to three minutes as well. If all four operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is five minutes on average. 9 0.0000 10 0.0000
Transcribed Image Text:PA 17-2 (Static) Jiffy Service is a call center with several business... Note: Enter a value for 'r' in the below table. r = p/a 0.0000 2 0.0000 Offered load 3 0.0000 a. What is the offered load? Note: Round your answer to 2 decimal places. 4 0.0000 X Answer is not complete. Erlang Loss Table m X Answer is not complete. 5 0.0000 6 0.0000 7 0.0000 8 0.0000 Jiffy Service is a call center with several business units. One of its business units staffs four operators who provide support for an industrial plumbing supply company. Calls arrive during business hours every three minutes, with a standard deviation of interarrival times equal to three minutes as well. If all four operators are busy when a call arrives, it is rerouted to another business unit instead of being put on hold. The processing time for calls is five minutes on average. 9 0.0000 10 0.0000
e. How many customers are served every hour? Note: Do not round intermediate calculations. Round your answer to 1 decimal place. Flow rate X Answer is not complete. f. What is the utilization of the operators? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Utilization X Answer is not complete. g. Use the table above to determine how many operators should it have to ensure that it serves at least 97 percent of demand? Answer is complete and correct. Number of operators 5
Transcribed Image Text:e. How many customers are served every hour? Note: Do not round intermediate calculations. Round your answer to 1 decimal place. Flow rate X Answer is not complete. f. What is the utilization of the operators? Note: Do not round intermediate calculations. Round your answer to 2 decimal places. Utilization X Answer is not complete. g. Use the table above to determine how many operators should it have to ensure that it serves at least 97 percent of demand? Answer is complete and correct. Number of operators 5
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