It is a stage of the process that appears inefficient and causes the customer to wait longer. a. Distribution method b. Service delivery process O c. Service blueprint d. Bottleneck
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- If the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased. B. Work in Process Inventory has decreased C. Finished Goods Inventory has increased. D. Work in Process Inventory has increased.Assuming that the problems identified are the following, what would be your proposed solution to improve service quality and customer satisfaction? PROBLEMS SOLUTIONS Late Delivery Misunderstanding customer expectation Slow customer service representative Preferred payment not accepted answer only, pls provide an answer that is not plagiarized. (note: this is not a writing assignment pls do not reject)The mailroom receives checks and remittanceadvices from customers in payment of their accountsreceivable. The clerk reviews the documents for completenessand correctness, sends the checks to thecash receipts department, and sends the remittanceadvices to the AR department. The AR clerkreceives the remittance advices and updates the customers’AR records from the PC in the AR department.The cash receipts clerk receives the checks andposts them to the cash receipts journal from the PCin the department. The clerk then sends the checks tothe bank for deposit.RequiredPrepare a system flowchart of the proceduresdescribed previously.
- Services blueprinting is O a. Atool to help with brainstorming activities to improve customer service. O b. A service quality tool to improve customer service during after sales. Oc. Asurvey activity that results into a process to improve customer quality. O d. An understanding logic of the business environment.You have your Front Office manager begging you for a new front desk reservations management system, and your head chef begging for a new Kitchen management system. Both the Rooms and Food & Beverage division bring in about the same amount of revenue to your property, and the systems they are requesting cost about the same. How would you decide which one you are going to implement first? Name three factors to be cautious of in system selection.Which service improves the most of client’s use of its capabilities and resources to achieve organizational objectives? Group of answer choices: Audit Compilation Review Consulting
- TCCO stands for _________. Select one: a. total cumulative cost of office b. Total carbon cost of ownership c. Total coal cost of owner d. Both B and C For efficient data server management, _____ can be considered as the most important one. Select one: a. Normalization b. Server Architecture c. virtualization d. All of these _______ is the concept dealing with the effiecint use of single bit of data. Select one: a. carbon emitting bit b. effiecient bit usage c. bit byte concept d. None of theseA service system is a O a. Configuration of resources and technology to deliver intangible items O b. Configuration of resources and technology to deliver tangible items O c. Configuration of resources and technology to deliver physical items O d. Configuration of resources and technology to deliver goods31- Which one of the statements is relevant to the services? a. Services are perishable b. Services can be measured c. Services can be stored d. Services can be warehoused
- 5- Which of the following statement is relevant to services? a. Services can be measured b. Services are perishable c. Services can be warehoused d. Services can be storedare a great help in this direction. A salesman selling car loan prepares a proposal. He then asks the following summary confirmation questions. O a. Summary confirmation questions O b. Information gathering questions O c. Probing questions o d. Confirmation questionsThe IT functions do not directly support the business objectives of an organization. Select one: O True O False S PAGE