Globe Industries is a multinational tech company specializing in e-commerce, cloud computing and artificial intelligence. GLOBE INDUSTRIES has an online shopping website/app where persons globally can purchase a variety of new and used goods, including computers, vehicles, music and books. Consumers are not using Globe Industries' e-commerce website/app because it lacks certain functions or features that make their online shopping experience easier. Issue The issue of customer retention has been the topic of discussion among the management team for months at Globe Industries. They have noted several complaints and concerns regarding the predicaments that the company is experiencing, which has negatively affected the company’s profits. The number one complaint noted was; the outdated approach to the company’s operations. This problem is stemming from the lack of access to information by its users from their own personal accounts. It was noted that in order for a transaction to be facilitated, an email request is required from the customer to the company. Notwithstanding that, a response to the said request would take numerous days which then follows a suitable date for pick-up of said document requested. It was highlighted that according to one customer; she waited several days before a request for information could be made readily available. Due to the manual processes, the company was running on a demand for a more labor intensive workforce that was very costly. The existing systems have dampened the demand for the products and services of Globe. Required : As the project manager Identify the activities necessary to carry out a customer interface platform system upgrade in order to solve Global Industries current problem. Proper scheduling and duration assignment.
Globe Industries is a multinational tech company specializing in e-commerce, cloud computing and artificial intelligence. GLOBE INDUSTRIES has an online shopping website/app where persons globally can purchase a variety of new and used goods, including computers, vehicles, music and books. Consumers are not using Globe Industries' e-commerce website/app because it lacks certain functions or features that make their online shopping experience easier. Issue The issue of customer retention has been the topic of discussion among the management team for months at Globe Industries. They have noted several complaints and concerns regarding the predicaments that the company is experiencing, which has negatively affected the company’s profits. The number one complaint noted was; the outdated approach to the company’s operations. This problem is stemming from the lack of access to information by its users from their own personal accounts. It was noted that in order for a transaction to be facilitated, an email request is required from the customer to the company. Notwithstanding that, a response to the said request would take numerous days which then follows a suitable date for pick-up of said document requested. It was highlighted that according to one customer; she waited several days before a request for information could be made readily available. Due to the manual processes, the company was running on a demand for a more labor intensive workforce that was very costly. The existing systems have dampened the demand for the products and services of Globe. Required : As the project manager Identify the activities necessary to carry out a customer interface platform system upgrade in order to solve Global Industries current problem. Proper
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