Given the impact that service may have on retention, do you believe that customer-centric businesses are more profitable? Please provide at least three reasons for your answe

Principles of Information Systems (MindTap Course List)
13th Edition
ISBN:9781305971776
Author:Ralph Stair, George Reynolds
Publisher:Ralph Stair, George Reynolds
Chapter7: Electronic And Mobile Commerce
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Given the impact that service may have on retention, do you believe that customer-centric businesses are more profitable? Please provide at least three reasons for your answer.

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