Favourable Job Attitudes make for Profitable Organizations Your friend Sue has recently been employed by XYZ Company Limited as a Production Supervisor for one of its critical products, XYZ Rum Cake. The rum cake has been XYZ’s flagship product for many years, but has recently experienced a decrease in demand. The reasons cited for this include inconsistency in quality and increased competition. One of the first things Sue observes is the tardiness of the staff; consequently she implemented an attendance monitoring mechanism, which required all staff to have their time cards stamped upon arrival. Most of the staff have been cooperative, however Mark is very annoyed by the new procedure. He thinks Sue is micromanaging and as a consequence, he dislikes her. Sue in turn thinks that Mark cannot help but being lazy because he is from an inner city area and she believes that all residents of the area are lazy. Mark has been late for three consecutive days without a plausible explanation. In discussion with Sue, Mark has told her that he is dissatisfied with his salary. His dissatisfaction is based on the fact that his friend Meredith, who holds a similar position with a rival company, is better paid than he is, despite the fact that she has a lighter work load than he does. Sue knows that you are currently studying Organizational Theory and Behaviour (OB). She has complained to you about Mark’s “bad attitude” and is seeking your advice as outlined below. a) Explain to Sue how an understanding of OB as a body of knowledge, could help her to deal effectively with the management challenges of satisfaction versus productivity within the organization.
Favourable Job Attitudes make for Profitable Organizations
Your friend Sue has recently been employed by XYZ Company Limited as a Production Supervisor for one of its critical products, XYZ Rum Cake.
The rum cake has been XYZ’s flagship product for many years, but has recently experienced a decrease in demand. The reasons cited for this include inconsistency in quality and increased competition.
One of the first things Sue observes is the tardiness of the staff; consequently she implemented an attendance monitoring mechanism, which required all staff to have their time cards stamped upon arrival. Most of the staff have been cooperative, however Mark is very annoyed by the new procedure. He thinks Sue is micromanaging and as a consequence, he dislikes her. Sue in turn thinks that Mark cannot help but being lazy because he is from an inner city area and she believes that all residents of the area are lazy.
Mark has been late for three consecutive days without a plausible explanation. In discussion with Sue, Mark has told her that he is dissatisfied with his salary. His dissatisfaction is based on the fact that his friend Meredith, who holds a similar position with a rival company, is better paid than he is, despite the fact that she has a lighter work load than he does.
Sue knows that you are currently studying Organizational Theory and Behaviour (OB). She has complained to you about Mark’s “bad attitude” and is seeking your advice as outlined below.
a) Explain to Sue how an understanding of OB as a body of knowledge, could help her to deal effectively with the management challenges of satisfaction versus productivity within the organization.
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