Draw context level diagram for the below case. • Digitech is a digital TV company that offers high bandwidth TV connection with different options (entertainment package, sports package, etc.). • Customers can get information for promotions by calling and speaking to a live assistant. The information will be given by the assistant who uses the system to retrieve the information. • Assistant asks for the telephone number of the customer, enters the number into the system and receives customer’s general information and then checks the validity of this information with the customer. If the information is not valid, assistant hangs up the telephone and enters an explanation to the system. • When the information is valid, assistant retrieves the promotion information that is available for that specific customer and gives that information to the customer. After this operation assistant retrieves company specified promotions and also gives information about those promotions. If the customer wants to buy a package, assistant also performs this operation buy getting approval from the customer and storing this into the system. Payment operations are performed seperately by another system. • At the end of the phone conversation, customer is directed to a survey system which asks questions to the customer about the satisfaction level of the call process. The survey system then sends this information to DigiTechCallCenter system where it is stored. • System sends an alarm message to the manager if the survey result is bad. • Managers can retrieve reports from the system about assistant based sells, customer based buys, and survey results.
Draw context level diagram for the below case.
• Digitech is a digital TV company that offers high bandwidth TV connection with different options (entertainment package, sports package, etc.).
• Customers can get information for promotions by calling and speaking to a live assistant. The information will be given by the assistant who uses the system to retrieve the information.
• Assistant asks for the telephone number of the customer, enters the number into the system and receives customer’s general information and then checks the validity of this information with the customer. If the information is not valid, assistant hangs up the telephone and enters an explanation to the system.
• When the information is valid, assistant retrieves the promotion information that is available for that specific customer and gives that information to the customer. After this operation assistant retrieves company specified promotions and also gives information about those promotions. If the customer wants to buy a package, assistant also performs this operation buy getting approval from the customer and storing this into the system. Payment operations are performed seperately by another system.
• At the end of the phone conversation, customer is directed to a survey system which asks questions to the customer about the satisfaction level of the call process. The survey system then sends this information to DigiTechCallCenter system where it is stored.
• System sends an alarm message to the manager if the survey result is bad.
• Managers can retrieve reports from the system about assistant based sells, customer based buys, and survey results.
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