Define Service Blueprinting?
Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 5.3SD: Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling...
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Define Service Blueprinting?
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Step 1:
Service blueprinting is the form of process mapping or process flow-charting. It is the business that would produce services rather than goods. Service blueprinting would be processed by the business that helps to map the customers’ orders. It includes the activities that are engaged by the customers in the service business and the physical flow of the customers.
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