Critically discuss the various total quality management principles, practices and techniques that Tiger Brands should adopt in order to proactively adapt to changing needs of its customers.
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Tiger Brands Food Services Solutions is a key service provider to customers across the HORECA (hotels, restaurants and caterers) spectrum and includes business-to-business (B2B) customers, and institutions such as schools, office parks and prisons. Tiger Brands Food Service Solutions has experienced a shift in the market, especially post-Covid. Critically discuss the various total
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- Service Quality is an important concept in service marketing. with regard to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide motivation for this and perform an appraisal of any four service quality measurement models/ frameworks highlighting their distinctive features, streangths and weaknesses as well as which service context each one may be applicable. provide a report to management of any chosen firm on these issues.What is quality? How do we determine quality? Differentiate goods from services. How are these related to service products? What are the different dimensions for service quality products? Identify at least 5 personalities who are pioneers of total quality management and service quality management. Discuss their significant contributions.Service quality is an important concept in service marketing. With regards to service quality measurement models / frameworks, however, extant research shows that there is no consensus on the appropriate measurement model. Provide a rationale for this and perform an appraisal of any four service quality measurement models/frameworks highlighting their distinctive features and commenting on the effectiveness of each one of them. Which one would be suited for which industry / sector and why?
- McDonald’s success is built on the highest standards of quality, service and cleanliness delivered to customers in each of its restaurants. Well-trained crew and managers are the first step to achieving these standards. It is company policy to provide career opportunities that allow employees to develop their full potential. This includes a comprehensive training programme for crew and operations management and career progression that enables a ‘first job’ employee to progress through to a senior management position through merit-based promotions. Critically analyse the training process and approaches at McDonald’s and advise their management on three levels/types of training needs analysis that would assist to identify the skills gaps in the company for future training interventions. (based on the attached case study)Describe the benefits and drawbacks of EDI.Sadler (1996) and others determined there were four types of effectiveness in Sustainability Assessment. Explain the main elements of each of these three types of effectiveness. Using any example you care to consider, discuss why a good SA process does not necessarily produce good outcomes.
- Productivity and Quality Improvement in Retail Most manufacturers have long adopted quality improvement techniques to reduce or eliminate errors, defects, and waste and speed the flow ofproduct to the consumer. Many retailers are now following the lead. For example, Best Buy wasable to save approximately $20 million through a quality improvement program that streamlinedthe installation of appliances. Target has also adopted quality improvement as a means of reducingwaste and cost in its retail operations.Required How does quality improvement as described above differ from productivity?Your line manager, Ms Lionheart, has collected and scrutinised performance data for the company. She was concerned that the inventories were high for certain products which had resulted in significant price reductions and losses for the company. At the same time, the company had run out of stock for other items early in the season resulting in unsatisfied customers and lost sales. Ms Lionheart has concluded that the problem was not with the specific products carried in the stock, but with the quantities ordered by the procurement department for two popular products; Dog Ball Launcher and Lightweight Dog Lead. Dog Ball Launcher is a product carried by the company for the past four years. Quarterly demand data for the past four years are shown in table 1. Last year the company seemed to always be out of stock for this item. The model used by the procurement department to forecast demand for this product over the last two years has been Multiplicative Seasonal model based on seasonal…Based on the Case Study "Best Buy Co., Inc.: Sustainable Customer Centricity Model?", Case22, starting on page 22-1, book strategic managment and business complete the following requirements:•Utilizing the Week 1 Addendum, identify their resources, capabilities, and core competencies•Write two findings of fact, with a fully justified recommendation/justification•
- Define customer analytics and state the primary purpose of this business approach and through an example, describe how customer analytics may be used to support a particular business strategy. Complete the following with 500 words and add references for it.Research the value of Customer Relationship Management (CRM) capabilities in an organisation. Describe how CRM may add value to the organisation. Compose a list of five key features for a CRM strategy that you think are the most importantHow does the "quality " dimension in marketing the Philadelphia Phillies as an entertainment service differ form that in marketing a consumer product such as a breakfast cereal?