Crayola's YouTube channel features colorful videos on Crayola products and instructions for creative projects where they can be used. The company's Facebook presence features a live chat series with experts and creative celebrities called "Inside the Crayon Bax." Crayola wants to stimulate conversations around cre- ativity so parents can learn from each other and un- derstand how to build creativity in their children. Crayola's core parent audience is turning to the web for gift and usage ideas, comparing prices, and reading reviews before making purchases. Crayola wants to be first in mind as a source of $20 artsy toys and mess-proof gifts. The company focuses heavily on search, social media, and digital display, to help parents find the Crayola products needed for their children's school supplies or gifts. Crayola dosely CASE STUDY QUESTIONS tracks activity on tis online channels through Google Analytics to make sure it is geuing the most out of its marketing and ad campaigns. Crayola's website has been thoughtfully designed for children, parents, and educators. It features free ideas for crafts, printable coloring pages, and even advice on how to remove stains. The website also can be used for ordering Crayola products online. Thanks to its new array of products and services, Crayola has experienced better growth, and tus facure looks as bright as the vibrant colors of tus iconic crayons. Searcx www.crayola.com, ad March 28, 2014 *Crayola SWOT www.marketingteacher.com, wxed March 23, 2018; and Jan Coen, "Cryola's Colorful Evolution, Think May, July 2012 4. How has digital technology changed Crayola's business model and the way it runs tus business?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
icon
Related questions
Question
Crayola's YouTube channel features colorful videos on
Crayola products and instructions for creative projects
where they can be used. The company's Facebook
presence features a live chat series with experts and
creative celebrities called "Inside the Crayon Bax."
Crayola wants to stimulate conversations around cre-
ativity so parents can learn from each other and un-
derstand how to build creativity in their children.
Crayola's core parent audience is turning to the
web for gift and usage ideas, comparing prices, and
reading reviews before making purchases. Crayola
wants to be first in mind as a source of $20 artsy toys
and mess-proof gifts. The company focuses heavily
on search, social media, and digital display, to help
parents find the Crayola products needed for their
children's school supplies or gifts. Crayola dosely
CASE STUDY QUESTIONS
tracks activity on its online channels through Google
Analytics to make sure it is getting the most out of its
marketing and ad campaigns.
Crayola's website has been thoughtfully designed
for children, parents, and educators. It features free
ideas for crafts, printable coloring pages, and even
advice on how to remove stains. The website also can
be used for ordering Crayola products online. Thanks
to its new array of products and services, Crayola has
experienced better growth, and its future looks as
bright as the vibrant colors of tus iconic crayons.
Scarce www.crayola.com, ad March 28, 2014; "Crayola
SWOT www.marketingteacher.com, wxed March 23, 2018; and
Jan Coen, "Cryola's Colorful Evolution, Think May, July 2012
4. How has digital technology changend Crayola's
business model and the way it runs tus business?
Transcribed Image Text:Crayola's YouTube channel features colorful videos on Crayola products and instructions for creative projects where they can be used. The company's Facebook presence features a live chat series with experts and creative celebrities called "Inside the Crayon Bax." Crayola wants to stimulate conversations around cre- ativity so parents can learn from each other and un- derstand how to build creativity in their children. Crayola's core parent audience is turning to the web for gift and usage ideas, comparing prices, and reading reviews before making purchases. Crayola wants to be first in mind as a source of $20 artsy toys and mess-proof gifts. The company focuses heavily on search, social media, and digital display, to help parents find the Crayola products needed for their children's school supplies or gifts. Crayola dosely CASE STUDY QUESTIONS tracks activity on its online channels through Google Analytics to make sure it is getting the most out of its marketing and ad campaigns. Crayola's website has been thoughtfully designed for children, parents, and educators. It features free ideas for crafts, printable coloring pages, and even advice on how to remove stains. The website also can be used for ordering Crayola products online. Thanks to its new array of products and services, Crayola has experienced better growth, and its future looks as bright as the vibrant colors of tus iconic crayons. Scarce www.crayola.com, ad March 28, 2014; "Crayola SWOT www.marketingteacher.com, wxed March 23, 2018; and Jan Coen, "Cryola's Colorful Evolution, Think May, July 2012 4. How has digital technology changend Crayola's business model and the way it runs tus business?
INTERACTIVE SESSION ORGANIZATIONS
Digital Technology Helps Crayola Brighten Its Brand
Crayola is one of the world's most beloved brands
for children and their parents. The Easion,
Pennsylvania-based company has been noted for
high-quality, non-toxic crayons, markers, pencils,
modeling clay, creative toys, and innovative art tools
that have inspired artistic creativity in children for
more than one hundred years. You can find Cray-
ola products nearly everywhere, including schools,
offices, supermarkets, drug stores, hospitals, theme
parks, airports, gas stations, and restaurants.
The Crayola crayon box became part of the col-
lective history and experiences of generations of
Americans, and a symbol of the color and fun of
childhood. But today, that Crayola crayon box is not
as iconic as in the past. The popularity of Crayola
crayons is under assault-not by Crayola's traditional
competitors (Faber-Castelli, Dixoniconderoga, and
MEGA Brands), but by changing umes.
There has been a profound technological and
cultural shift in how children play. Children and
their families are being bombarded with increasingly
sophisticated forms of entertainment, many of them
digitally based. Digital products are starting to sup
plant physical ones in the world of children's play as
well as in other areas of work and everyday life. With
the advent of computers and web-based learning, chil-
dren are leaving behind hand-held art supplies at an
increasingly younger age. The phenomenon is called
KOCY, standing for "Kids Growing Older Younger." As
children reach the age of 4 or 5, when they become
old enough to play with a computer, they become less
interested in toys and crayons and prefer electronics
such as video games and digital tablets and smart.
phones. Crayola is not immune to this problem.
Will Crayola become a dinosaur from a different
era? Not likely, thanks to the company's forward-
looking management, which embarked over a decade
ago on far-reaching changes in leadership, organiza-
tional culture, and the product development flanc.
tion. The organization restructured around consumer
Insights and needs rather than specific product lines.
Vicky Lozano, Crayola's VP of Corporate Strategy
and her team recognized that Crayola's purpose
has always been to nourish originality and to help
parents and teachers raise creative and inspired
children. Crayola's broader mission is not just to put
crayons and art materials in children's hands but to
help children learn and play in colorful ways. The
question they asked was not, how can we sell more
crayons? Instead they asked, what kinds of expert-
ences and technologies should Crayola embrace?
Crayola has reframed its business model, introduced
a new innovation process for product development,
and created new products and revenue streams. The
company has been transformed from a manufacturer
of crayons and art tools into a trusted source of tools
and experiences for creative play.
Crayola is using digital technology, but not to re-
place its core crayon business. Instead, it's integrat
ing the old and the new. The company now offers a
new range of products like the Marker, an all-in-one
digital pen, crayon, and penal, designed for use with
the Color Studio HD 1Pad app. It's like a traditional
coloring book, but includes new interactive sounds
and motion. Lights, Camera, Color! is another digital
application that allows kids to turn their favorite pho
tos into digital coloring book pages. Tech toys such as
the Digital Light Designer, a 360-degree domed draw
ing surface, encourage Imaginations to run wild with
colored LED lights. Children can play updated ver-
sions of their favorite games or animate and save up to
50 pieces of their own artwork. Crayola found that par-
ents are looking for toys that are less messy than tra
dicional markers or fingerpainis. These digital toys are
*100 percent mess-proof," and technology has helped
Crayola make its other products less messy as well.
In designing new digital products and experiences,
Crayola has drawn on its extensive knowledge of
child development. It understands how digital tech-
nology can play a part at different ages. For instance,
the My First Crayola line is targeted specifically at
one-year-olds; while Crayola Catwalk Creations is
designed for "tween girls who like expressing them-
selves through fashion.
Crayola also understood that it had to change the
way it markets its products as well as the products
themselves and has been investing more and more
in digital marketing. These intatives include online
advertising, promotions, social media pushes, and
other digital activation programs that allow Crayola to
connect with parents and educators invested in rais
ing children's creativity level. Social media has proven
especially effective and Crayola has a presence on
Facebook, YouTube, Pinterest, Twitter, and Instagram.
Transcribed Image Text:INTERACTIVE SESSION ORGANIZATIONS Digital Technology Helps Crayola Brighten Its Brand Crayola is one of the world's most beloved brands for children and their parents. The Easion, Pennsylvania-based company has been noted for high-quality, non-toxic crayons, markers, pencils, modeling clay, creative toys, and innovative art tools that have inspired artistic creativity in children for more than one hundred years. You can find Cray- ola products nearly everywhere, including schools, offices, supermarkets, drug stores, hospitals, theme parks, airports, gas stations, and restaurants. The Crayola crayon box became part of the col- lective history and experiences of generations of Americans, and a symbol of the color and fun of childhood. But today, that Crayola crayon box is not as iconic as in the past. The popularity of Crayola crayons is under assault-not by Crayola's traditional competitors (Faber-Castelli, Dixoniconderoga, and MEGA Brands), but by changing umes. There has been a profound technological and cultural shift in how children play. Children and their families are being bombarded with increasingly sophisticated forms of entertainment, many of them digitally based. Digital products are starting to sup plant physical ones in the world of children's play as well as in other areas of work and everyday life. With the advent of computers and web-based learning, chil- dren are leaving behind hand-held art supplies at an increasingly younger age. The phenomenon is called KOCY, standing for "Kids Growing Older Younger." As children reach the age of 4 or 5, when they become old enough to play with a computer, they become less interested in toys and crayons and prefer electronics such as video games and digital tablets and smart. phones. Crayola is not immune to this problem. Will Crayola become a dinosaur from a different era? Not likely, thanks to the company's forward- looking management, which embarked over a decade ago on far-reaching changes in leadership, organiza- tional culture, and the product development flanc. tion. The organization restructured around consumer Insights and needs rather than specific product lines. Vicky Lozano, Crayola's VP of Corporate Strategy and her team recognized that Crayola's purpose has always been to nourish originality and to help parents and teachers raise creative and inspired children. Crayola's broader mission is not just to put crayons and art materials in children's hands but to help children learn and play in colorful ways. The question they asked was not, how can we sell more crayons? Instead they asked, what kinds of expert- ences and technologies should Crayola embrace? Crayola has reframed its business model, introduced a new innovation process for product development, and created new products and revenue streams. The company has been transformed from a manufacturer of crayons and art tools into a trusted source of tools and experiences for creative play. Crayola is using digital technology, but not to re- place its core crayon business. Instead, it's integrat ing the old and the new. The company now offers a new range of products like the Marker, an all-in-one digital pen, crayon, and penal, designed for use with the Color Studio HD 1Pad app. It's like a traditional coloring book, but includes new interactive sounds and motion. Lights, Camera, Color! is another digital application that allows kids to turn their favorite pho tos into digital coloring book pages. Tech toys such as the Digital Light Designer, a 360-degree domed draw ing surface, encourage Imaginations to run wild with colored LED lights. Children can play updated ver- sions of their favorite games or animate and save up to 50 pieces of their own artwork. Crayola found that par- ents are looking for toys that are less messy than tra dicional markers or fingerpainis. These digital toys are *100 percent mess-proof," and technology has helped Crayola make its other products less messy as well. In designing new digital products and experiences, Crayola has drawn on its extensive knowledge of child development. It understands how digital tech- nology can play a part at different ages. For instance, the My First Crayola line is targeted specifically at one-year-olds; while Crayola Catwalk Creations is designed for "tween girls who like expressing them- selves through fashion. Crayola also understood that it had to change the way it markets its products as well as the products themselves and has been investing more and more in digital marketing. These intatives include online advertising, promotions, social media pushes, and other digital activation programs that allow Crayola to connect with parents and educators invested in rais ing children's creativity level. Social media has proven especially effective and Crayola has a presence on Facebook, YouTube, Pinterest, Twitter, and Instagram.
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning