Chapter 16 discusses evaluative criteria andChapter 18 discusses postpurchase cognitive dissonance. What are some things thatAmazon could do to aid consumers in making decisions about a product and the evaluative criteria for the product they are consideringpurchasing? Could this help make consumersfeel more comfortable about purchasing a product online and reduce postpurchase guilt anddissonance?

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter6: Target Markets: Segmentation And Evaluation
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Chapter 16 discusses evaluative criteria and
Chapter 18 discusses postpurchase cognitive dissonance. What are some things that
Amazon could do to aid consumers in making decisions about a product and the evaluative criteria for the product they are considering
purchasing? Could this help make consumers
feel more comfortable about purchasing a product online and reduce postpurchase guilt and
dissonance?

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