Calculate the efficiency of the newly design process.
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Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has divided
its normal drive-through service process into the following tasks:
Tasks Description Task Time
(In
Seconds)
Predecessors
A Take order 25 None
B Receive payment 20 A
C Gather drinks 35 A
D Gather food 32 A
E Put food etc. in bag 25 C,D
F Give food to
customer
10 B,E
Currently, Rock View Restaurant has a single window with one person who takes the order,
gather the food, collects the money and gives the food to the customer. This takes an average of
147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants to
increase its drive-through capacity to 60 cars per hour by forming a multi-window line.
Calculate the efficiency of the newly design process.
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Solved in 2 steps
- Founded in 1970, ABC is one of the world's largest insurance companies with locations in 28 countries. Given the following description, flowchart the new policy setup process as it existed in 1970: Individual customers who wanted to set up a new policy would visit one of ABC's 70 branch offices or make contact with an agent. They would then fill out an application and sometimes attach a check. The branch office then sent the application package through company mail to the XYZ division in London. In addition, a customer might also fill out the application at home and send it directly to any number of ABC locations, which would then transfer it to the London operation. Once received, XYZ separated the various parts of the application, then scanned and digitized it. The electronic image was then retrieved from a server and delivered to an associate's desktop client computer. The associate was responsible for entering the information on the form into the appropriate database.…1) Create a business scenario/description. 2) Based on the business description created, construct an Order Processing flow chart that is appropriate for the business.Melissa's Photo Studio offers both individual and group portrait options. The process flow diagram below shows that all customers must first register and then pay at one of two cashiers. Then depending on if they want a single or group portrait they go to different rooms. Finally everyone picks up their own finished portrait. RegistrationCahier ACahier B(4 min)(4 min)(6 min) x y graph Pick up portraitIndividualGroup(5 min)(12 min)(15 min)portrait takenportrait taken x y graph a. How long, on average, does it take to complete the entire process for a group portrait? nothing minutes. (Enter your response as an integer.)
- Williams Performance Co. manufactures sports cars. After making a sale, the salesperson sends thecar to be detailed before the customer takes it home. Detailing the car takes 30 minutes at a cost of$15 per hour for direct labor and $5 per car for materials. If the company is open 5 days per week andsells an average of five cars per day, what is the average cost per 5-day week for detailing cars?Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks: Task Description Task time in seconds Predecessors A Take Order 25 none B Received Payment 20 A C Gather Drinks 35 A D Gather Food 32 A E Put food etc. in bag 25 C,D F Give food to customer 10 B,E Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line. i. Draw the precedence diagram to represent the process at Rock View Restaurant.ii. Calculate the cycle time in seconds.iii. Calculate the minimum number of windows that Rock View Restaurant will need toserve 60 cars per hour.Rock View Restaurant is a new fast-food restaurant chain. The Operations Manager has dividedits normal drive-through service process into the following tasks: Task Description Task time in seconds Predecessors A Take Order 25 none B Received Payment 20 A C Gather Drinks 35 A D Gather Food 32 A E Put food etc. in bag 25 C,D F Give food to customer 10 B,E Currently, Rock View Restaurant has a single window with one person who takes the order,gather the food, collects the money and gives the food to the customer. This takes an average of147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants toincrease its drive-through capacity to 60 cars per hour by forming a multi-window line. Using the LOT heuristic, assign the tasks to the windows to produce the desiredservice rate making sure that the precedence relationship is maintained.Calculate the efficiency of the newly design process.
- Operations Management Hotel ComplaintsA luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list of the major complaints by week for the last month is as follows:Complaint Number of Occurrences Week 1Error on bill 10Room not ready at check-in 8Room service delivery late 3Longline at check-out 10 Week 2Error on bill 12Noise in hallway 2Longline at check-out…Peet's coffee and tea question in what way might Peet's use CRM system to assist them?Charles Lackey operates a bakery in Idaho Falls, Idaho. Because of its excellent product and excellent location, demand has increased by % in the last year. On far too many occasions, customers have not been able to purchase the bread of their choice. Because of the size of the store, no new ovens can be added. At a staff meeting, one employee suggested ways to load the ovens differently so that more loaves of bread can be baked at one time. This new process will require that the ovens be loaded by hand, requiring additional manpower. This is the only thing to be changed. The bakery currently makes loaves per month. The pay will be $ per hour for employees and each employee works 160 hours per month.Charles Lackey can also improve the yield by purchasing a new blender. The new blender will mean an increase in his investment. This new blender will mean an increase in his costs of $ per month, but he will achieve the same new output (an increase to ) as the change in labor…
- Miss Felicia is the owner of a homestay business under the registered name of FNB Hospitality Enterprise. The business runs ten units of homestay in Kuala Lumpur and Selangor. In addition to homestays bookings, Miss Felicia also receives bookings for events and meals delivery during the guests’ stay. Recently, due to the lifting of the movement control order (MCO), there are increasing requests and bookings made by the guests. Miss Felicia is overwhelmed with the processes since she is using a manual system in managing all bookings and requests, which are recorded in a logbook. There were incidents of overlapping and missing bookings and payments received. On several occasions, meals were not delivered as promised. Miss Felicia is worried that these incidents could affect her business’s reputation and sales. Therefore, she is urgently considering a new system to support FNB Hospitality business. She is also interested to consider a platform or a system that could help the business…Rock View Restaurant is a new fast food restaurant chain. The Operations Manager has divided its normal drive-through service process into the following tasks:Tasks Description Task Time(In Seconds)PredecessorsA Take order 25 NoneB Receive payment 20 AC Gather drinks 35 AD Gather food 32 AE Put food etc. in bag 25 C,DF Give food to customer10 B,ECurrently, Rock View Restaurant has a single window with one person who takes the order, gather the food, collects the money and gives the food to the customer. This takes an average of 147 seconds per customer so only 25.5 cars can be served. Rock View Restaurant wants to increase its drive-through capacity to 60 cars per hour by forming a multi-window line. Using the LOT heuristic, assign the tasks to the windows to produce the desired service rate making sure that the precedence relationship is maintained.v. Calculate the efficiency of the newly design processThe janitorial staff at the local secondary school have reported that they were low on several cleaning products. New supplies would be required in the next couple of weeks. What kind of process will likely be in place for this situation? A) a routine purchase process B) a supplier review C) a modified rebuy routine D) an order and reorder routine E) a new-task purchase