Behavioral interview question. Please help with this question thanks, Tell me about a time you had to deal with an objection, the customer was not satisfied with your solution, sales experience, etc. (think of examples you could share) o Tip – use the STAR method Situation/ Task: · Describe the situation and task at hand · Explain surrounding circumstances Action: · Clarify the steps taken, specifically around what your role was in the situation Result:
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Behavioral interview question. Please help with this question thanks,
Tell me about a time you had to deal with an objection, the customer was not satisfied with your solution, sales experience, etc. (think of examples you could share)
o Tip – use the STAR method
Situation/ Task:
· Describe the situation and task at hand
· Explain surrounding circumstances
Action:
· Clarify the steps taken, specifically around what your role was in the situation
Result:
· Describe the outcome, positive or negative
· Feedback received
· What did you learn and what would you do differently
Step by step
Solved in 2 steps
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- Online multiple-choice questionnaires are a hot trend in recruiting, experts say. Employers may ask not only how applicants would handle tricky situations, but also how happy they are or how much they have stolen from their previous employer. The multiple-choice format poses a dilemma for the applicant whether to be truthful or say what the employer might want to hear. Is this practice fair? What are some advantages and disadvantages of this practice? "Like criminal background checks and drug tests, the social media check is quickly becoming an automatic part of the hiring process," asserts Melissa Bell, editor of Blogpost for The Washington Post. Do you believe employers are justified or ethical in making these kinds of searches before hiring? Does this assume that candidates may be criminals? Isn't this similar to snooping?QUESTION 6 Nancy says to Kip, "When you authorized the discounts, I never heard all the details. Do you mind telling me about some of the clients who were upset and what you did to address their concerns?" Nancy is using a. A disguised statement b. A probing question c. A cross-examination question d. A rapport-building question QUESTION 7 Nancy tells Kip, "Now that we have heard each other's version of what happened, we should re-evaluate what constitutes a 'reasonable complaint.' " Her goal is to create (a) a. Individualism b. Counter-narrative c. Shared meaning d. Confirmation bias QUESTION 8 Knowing what your triggers are and adjusting your behavior and expectations accordingly are considered mastery of which emotional intelligence (EQ) domain? a. Self-Awareness b. Self-Management c. Empathy d. Relationship Management QUESTION 9 During a case in which a woman successfully sued…True or False: By asking interviewees why they make a certain decision or behave in a certain way in a one-to-one interview, we are able to establish causal relationships between factors of interest.
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