An airline operates a call center to handle customer questions and complaints. The airline monitors a sample of calls to help ensure that the service being provided i high quality. Ten random samples of 100 calls each were monitored under normal conditions. The center can be thought of as being in control when these 10 sampl were taken. The number of calls in each sample of 100 not resulting in a satisfactory resolution for the customer is as follows: Excel File: data 19-09.xls 4 5 3 2 3 3 4 6 4 7 a. What is an estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control? Round your answers to three decimal places. 0.041 b. Construct the upper and lower limits for a p chart for the manufacturing process, assuming each sample has 100 calls. Round your answers to four decimal place answer of LCL is negative then enter "0". HOT
An airline operates a call center to handle customer questions and complaints. The airline monitors a sample of calls to help ensure that the service being provided i high quality. Ten random samples of 100 calls each were monitored under normal conditions. The center can be thought of as being in control when these 10 sampl were taken. The number of calls in each sample of 100 not resulting in a satisfactory resolution for the customer is as follows: Excel File: data 19-09.xls 4 5 3 2 3 3 4 6 4 7 a. What is an estimate of the proportion of calls not resulting in a satisfactory outcome for the customer when the center is in control? Round your answers to three decimal places. 0.041 b. Construct the upper and lower limits for a p chart for the manufacturing process, assuming each sample has 100 calls. Round your answers to four decimal place answer of LCL is negative then enter "0". HOT
Glencoe Algebra 1, Student Edition, 9780079039897, 0079039898, 2018
18th Edition
ISBN:9780079039897
Author:Carter
Publisher:Carter
Chapter10: Statistics
Section10.5: Comparing Sets Of Data
Problem 13PPS
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