A nurse in the rehabilitation division states to her head nurse,Mr. Tyler, “I need the day off and you didn’t give it to me!”The head nurse replies, “Well, I wasn’t aware you needed theday off, and it isn’t possible since staffing is so inadequate.”Instead of this exchange, what communication by the nursewould have been more effective?  a. “Mr. Tyler, I placed a request to have August 8th off, butI’m working and I have a doctor’s appointment.”b. “Mr. Tyler, I would like to discuss my schedule with you. Irequested the 8th of August off for a doctor’s appointment.Could I make an appointment?”c. “Mr. Tyler, I will need to call in on the 8th of Augustbecause I have a doctor’s appointment.”d. “Mr. Tyler, since you didn’t give me the 8th of August off,will I need to find someone to work for me?”

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter44: The Medical Assistant As Clinic Manager
Section: Chapter Questions
Problem 5CR
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A nurse in the rehabilitation division states to her head nurse,
Mr. Tyler, “I need the day off and you didn’t give it to me!”
The head nurse replies, “Well, I wasn’t aware you needed the
day off, and it isn’t possible since staffing is so inadequate.”
Instead of this exchange, what communication by the nurse
would have been more effective? 

a. “Mr. Tyler, I placed a request to have August 8th off, but
I’m working and I have a doctor’s appointment.”
b. “Mr. Tyler, I would like to discuss my schedule with you. I
requested the 8th of August off for a doctor’s appointment.
Could I make an appointment?”
c. “Mr. Tyler, I will need to call in on the 8th of August
because I have a doctor’s appointment.”
d. “Mr. Tyler, since you didn’t give me the 8th of August off,
will I need to find someone to work for me?”

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