Toyota Crisis Management

Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012

Toyota was thought to be the best quality car in the 1970s and 1980s but, due to Japanese competition, American car manufactures soon began to close the rankings gap. At the top of their game in 2010, Toyota had to stop manufacturing and order a large recall of automobiles. While leadership was probably considered great at the height of Toyota’s success, changes were obviously needed during the recall period and management needed to be as adaptable to those changing conditions. The only thing regarded as permanent in a market economy is change

The purpose of this report is to carry out a market analysis on a company operating in the automotive industry, and to enable the company to keep competitive advantage by making a lucrative marketing plan. This study includes the understanding and how the marketing mix of Toyota is beneficial enough to obtain a considerable growth in the automotive market and brighten the brand image.

Toyota faced a challenge related to the poor visibility and low quality of a supplier for the Suprima model. The Japanese brand, being related to a top quality product and a Just in Time manufacturing scheme could not afford to have stock out problems nor not meeting consumers’ demand for quality.

For more than 50 years, Toyota Motor Corporation has been one of the world’s leading manufacturers of motor vehicles in the United States. It was born a Japanese company in 1935 and came to America in 1957. Now headquartered in Toyota City, Japan, it employs more than 300 thousand employees globally (Toyota Motor Corporation Company Profile, 2012). In addition Toyota is a global marketing organization. It strategically operates primarily through Japan, Asia, Europe, and North America; but its vehicles are sold in more than 170 countries and regions across the globe (Toyota Motor Corporation Company Profile, 2012). The Toyota brand is traditionally defined by brand attributes such as global leadership, innovation,

As a former owner of a Ford car, I was interested in what consumer opinion has been for this brand. The Ford Motor Company has pioneered the auto industry in America (Ford, 2015). This being said, the environment surrounding the Ford Motor Company is not what it was since the origins of the company. Back in the early 1900’s, the Model T had little competition and was “one of the best-selling vehicles of all time, and arguably the most famous car in the world” (Ford, 2015). With few choices, consumers had less to go on in forming an opinion. Since then, Ford’s reputation has been influenced by consumer opinion on brand in advertising, badly manufactured cars and the Great Recession.

sales of Chrysler automobiles in the same year, experienced huge setbacks in 2009 when the company found itself scrambling to protect its name brand image due to consumer complaints about “deadly defects in coolant pumps, brakes, accelerators and even floor mats” (Ross, 2010, p.1). This prompted the recall of over 10 million Toyota vehicles worldwide.

The following report will focus on the Volkswagen Company and how they will improve and rebuilt their image. This has been a result of the catastrophic carbon emissions issue that surfaced in 2015. Competitors such as Ford, BMW, General Motors, Audi and Toyota will be discussed and indicate where VW can focus their changes on and learn from these. Furthermore, this report will show a situation analysis on the automobile industry leading to the problems and opportunities for VW. These analyses will be followed by an evaluation matrix outlining a contingency plan. Following this, a three level product concept will be conducted to assess VW’s core product and actual product after completing an internal analysis. These evaluations will result in a list of marketing strategies and an action plan for VW’s executive team to meet. Research has been sourced from industry websites, academic research and competitor analysis.

The purpose of this report is to examine if the reasoning behind well-known car manufacturer, Toyota’s loss of revenue and leading market position is alone as a result of extensive product recalls following a fatal crash of a Lexus ES 350 on August 28th 2009. The journal article, “Toyota Crisis: Management Issue?” (Yuanyuan Feng 2010) provides an outline of the key factors that triggered the 2009 Toyota crisis, and explores whether the fall in the company’s returns by 19% were caused purely as a result of the recall and safety concerns, or something much deeper.

From the mentioned above, First the company need to have a good image that it make the customer trust or believe that their company have a good product and make them awareness in company. Second when people or customer trust that the company have a good image or make a good things such as, service after payment, less of bad reputation and etc. it will become brand loyalty and it's very important for the business because they will know how many customer come to buy their product and how many people are interested their brand. In addition, it will make repeat purchasing because the customers have their mind already that Toyota company provides goods and services for

In 2009 Toyota Motors (TM) posted a net loss of $4.6 billion ("Market watch," 2014). From 2009 to 2011 Toyota encountered a number of factors contributing to their economic downturn. It began with recalling millions of vehicles, for quality related problems, followed by natural disasters hitting northeastern Japan. These disasters wiped out Toyota’s production capabilities (Tabuchi & Vlasic, 2014). While these events were occurring, the cloud of the 2008 global financial crisis was still being felt. This crisis weakened demand in the automotive industry. This weakened demand increased the competitive landscape for all automotive manufactures. This drove down automotive prices and effectively contribution margins (i.e. sold less

Toyota is a key player in global automotive market. Its structure constitutes if various production plants in different locations and a very strong branding which helps it capture a major market share. Like other enterprises, Toyota has several strengths and weakness which makes it what it is now. Toyota heavily invests in Research and development which helps it come up reputable product line which is spread out throughout the world because of its strengthening global distribution network however its recent product recalling, loose grip in key geographic areas and wrong allocation of resources shows that even a strong brand like Toyota has its weaknesses.

Using marketing analysis tools this paper aims to give a view into a product and brand strategy. With the use of marketing tools we gain insight into what a product is, and what a brand’s position and strengths are. Which directly and indirectly shapes and offers a view into product and brand strategies likely to be successful moving forward. We aim to give an introductory look at product and brand strategy through the lens of a specific product class in terms of the product, key brand characteristics and the brand itself. We will look at automotive vehicles as the product to examine and Toyota as the brand in order to give a clear look at product and brand analysis as it is applied. This will be done by first looking

It has been created also a gap between Image and Vision. After the crisis Toyota's relationship with its main stakeholders (suppliers, national and international customers, employees, dealers and investors) was not so strong as before, because it was loosing its reputation. The investors and the suppliers were complaining because recalling million of vehicles, and the customers were disappointed because they were not receiving what they expected.

One potential threat for Volkswagen is that Toyota may respond strategically by also cutting its prices. However, given Toyota’s quality problems over the past year, they will not be able to lower prices, as this possibly would create the perception of lower quality.. First and foremost, Toyota needs to ensure it handles its quality problems to its customers’ satisfaction. The auto maker needs to ensure the public perception is that Toyota is being upfront, honest, and responsible in dealing with recalls and the