VET105 Veterinary Office Management Research Project Being an active good listener in the veterinary office is of the utmost importance. When a client is explaining their pet's problems to the receptionist, they want to know that receptionist is listening effectively. Not everyone is a good listener, listening is really hard work and it takes concentration. There are a few things one can do to become a good listener and there are signs that someone is not listening. If a friend is telling a story, they expect to be listened to. There are a few things we as people do to let them know we are not listening. Distracting ourselves is one of them. Sending a text message, watching a dog in the …show more content…
People from parts of India shake their head from side to side to show agreement instead of nodding like Americans do. In some Australian Aboriginal cultures, looking an elder or person of higher rank than you in the eye is considered disrespectful. It's important to research cultural differences in body language prior to visiting or interacting with someone of a different culture. Paraphrasing is something we do in communication to put something into our own words. Paraphrasing will also help to avoid plagiarism. Paraphrasing sometimes helps to get your point across in terms that are easier to understand for your clients. A lot of clients do not understand the medical terminology included within veterinary medicine and they will not understand you if you quote the medical record word for word. A veterinary technician can paraphrase a diagnosis or home care instructions to assist the client in understanding what to do to care for their animal at home. Discrimination in the work place is more common than most would think. Discrimination happens when someone is treated differently because of their race, skin color, national origin, disability, religion, age or sexual preference. Discrimination can also happen in a veterinary practice against clients and their pets. One of the more common prejudices is that Pit bulls, Rottweilers, German Shepherds, and Dobermans are inherently vicious. When a client brings one of
Running a veterinary office requires a lot of time, energy, and patience. Between the daily stress of its environment, clients, patients, and each other, work becomes emotionally and physically draining. That is why each office needs that one thing to make life just a little bit easier. Veterinarians log the man hours searching for the best veterinary office management software. Comparing functionality, mobility, and cost they hope to find the best fit for their business. With that being said VetOfficeSuite, AVIMark, and VetBlue are three softwares that have received an adequate amount of decent reviews according to Capterra.com and are easily comparable.
As veterinary technicians, we will communicate with clients and co-workers on a daily basis. Whether it be in an office setting, or just everyday life, communication is a big part of our world. Interpersonal communication is “relating to or involving relations between people.” (Merriam Webster 2016) Can you imagine taking your sick pet to the clinic and no one shows you any empathy and instead only instructs you on what you should have done to prevent any illnesses, and what you need to do now that your pet is sick? In order to understand the importance of interpersonal communication, possessing good listening skills, clarifying information, and communicating effectively are key.
A day in the life of a veterinary technician may include answering clients’ questions, providing written or verbal instructions regarding care of an animal, answering the telephone,
Eye contact is important in America and Europe, but it can be rude in most of Asian countries and in Africa. Closing your
It’s not only how we speak to people but it can also be reflected through our body language. We have to bear in mind that other people’s cultures may find some gestures offensive to them. Being respectful to their beliefs and cultures is important in maintaining positive relations. A raise of an eye brow or shrug of the shoulder can send the
One major part of all peoples’ lives is health care, without it society would have no way of staying healthy and happy, and people would also have no way of treatment in case of an emergency. This also applies to all the pets’ lives are shared with. A certain profession is also needed to provide this care service for all of the animals. The people responsible for this service are Veterinarians. There is a lot to learn about the career of a veterinarian, including all of the schooling required, what a vet does, all of the advantages as well as the disadvantages, and the future outlook for this career.
It is common for every household to own and care for animals. The love you have for your pet is the same love as a best friend. At some point veterinarians provide these animals with some kind of medical treatment. Most veterinarians now operate with some type of veterinary management software. In order to provide excellent service and interact more efficiently with clients, the veterinary office needs to run more smoothly. For that reason , there are many different types of software. This project will examine three different types of veterinary management software AVImark, IntraVet, and VetBlue.
Choice #1: Interview a professional about their career choice and take some notes. Focus on the non-verbal gestures and active listening that take place during
• Cultural differences – when the same thing means different things in two cultures, communication can be difficult. For example, it is seen as polite and respectful to make eye contact when speaking to someone in Western culture but in other cultures, for example in East Asia, it can be seen as rude and defiant.
When it comes to listening it is one of the bullets for learning and becoming a great listener. Healthcare professionals gather all types of important information and that includes things that can be determined by forms or by just reading a chart. This is where active listening comes into correspondence and becomes a significant method of listening. Active listening is defined by listening with your undivided attention and by having a completely opened mind and being able to summarize the message accurately and clearly. Sometime listening can be overlooked and unrecognized as a key to ensuring all
There are eight key forms of nonverbal communications used on a daily basis. These forms can affect the way people view another person; however, without understanding the forms of nonverbal communication there is certain to be a lot of misinterpretations. Cultural and language differences are a common reason for miscommunication. When communicating with people in different cultures, a person should be extremely aware of the hand gestures and nonverbal communication tools they are using. Many of the hand gestures used in the United States that mean good things, mean offensive and profane things to other cultures. Nonverbal communication is described as body language, hand gestures, and facial expressions. It is known that people reveal more information through nonverbal communication, than words alone to get a point across. There will always be some interaction between two or more people that everyone’s
In a perfect world, people would be equal in rights, opportunities, and responsibilities, despite their race or gender. In the world we live in, however, we always face all kinds of neglect based on different attributes. All over the United States, certain people treat others with prejudice because of particular features they possess. Unfortunately, prejudice and discrimination occur even in places which, by definition, should be free of all personal prejudices – specifically, in offices and other business surroundings. This tragedy is called workplace discrimination; not every unfair behavior at work, however, can be assessed as discrimination. Discrimination in the workplace happens when an employee experiences unfair treatment due to their race, gender, age, religion, marital status, national origin, disability or veteran status, or other characteristics. Discrimination is one of the largest issues people face in the workplace and it must be dealt with. The U.S. have laws and regulations on discrimination but it still often occurs. Workplace discrimination appears in hiring, training, promotion, firing, and other institutional or interpersonal treatment. Discrimination sometimes causes an employee to leave or quit the workplace, resign from a position, or in more severe cases, to commit suicide or act violently against the discriminators. Discrimination is one of the largest issues many people face in the workplace.
What exactly is breed discrimination? Good question. Also known as Breed Specific Legislation, (BSL) it is the targeting towards dogs based off of their appearance. Remember when our teachers told us to never judge a book by its cover? Society is doing just that to the innocent dogs who are neglected because of history and abusive owners.
A house is purposeless without a sturdy foundation to build upon and is promised to fall without it. Computer software is the foundation of every vet practice and is the heart of their good name and clientele. Many veterinary practices and hospitals currently use technology and computers for everyday business involvement and dealings , and computer software organizations are unceasingly progressing and enhancing programs for veterinary medicine utilization. Displaying and sharing accurate knowledge of computers and its software technology is a necessity for all veterinary staff including the front desk receptionists, managers, veterinarians, their technicians and assistants and even the kennel wardens. Computer integration in the office
This study found that veterinarians utilize an assortment of communication practices when cooperating with clients amid veterinary therapeutic experiences. Veterinary clients expect an assortment of communication techniques to be used by their veterinarian staff, ranging from listening, empathy and compassion to taking part in nonverbal conduct and plainly clarifying the pet's health care picture. While numerous practices add to customer fulfillment, this study found that the clients appreciate when veterinarians concentrate on the client and pay attention to what is said and observed. Clients need to realize that what they say is heard, which prompts a more open and trusting veterinarian-client relationship. Additionally, the study found that clients appreciate when veterinarians give helpful data about proactive pet treatments. Since people learn and process information in numerous ways, verbal and written instructions permit clients to take home what they have told, bringing about more advantageous and more content pets.