“The knowledge that the Microsoft Services team brought to the table, plus their willingness to work with us, was all very critical to the success of the project.” Gordon East, IT Manager, Timken Business Needs Timken, a 109-year-old company, is a longtime leader in the production of antifriction bearings and specialty steel. The company began as a carriage maker before the advent of the mass production of automobiles and now has offices in 27 countries and 25,000 employees. Timken competes in a global marketplace that requires companies to adapt to ever-changing financial conditions. Executives at Timken were anxious to rebuild the company’s entire portal to improve the efficiency of diverse, global content management. The …show more content…
It aligned the Enterprise Portal and Collaboration Technology Planning service to provide a standardized approach for the implementation of Office SharePoint Server 2007 technology. “That alignment took into consideration Timken’s technical and user requirements,” Dunn points out. The architect helped the Timken IT staff build a solution that was scalable and that fit within the company’s IT specifications. Now, Timken enjoys a manageable and scalable solution that allows for new functionality to be added with a limited amount of rework and reinstallation. Mitigated Risks The ongoing access to the Microsoft Services team meant that Timken could benefit from Microsoft’s own industry knowledge from thousands of similar customer engagements. The Microsoft Services team was always present to help the Timken IT team resolve any questions during the implementation process. In addition, the company’s IT staff augmented its skills by engaging with the experts from Microsoft Services and the developers from ProSource Solutions. “The knowledge that the Microsoft Services team brought to the table, plus their willingness to work with us, was all very critical to the success of the project,” says Gordon East, IT Manager at Timken. Maximized Value on IT Investment Timken’s internal IT team augmented its development knowledge of Office SharePoint Server 2007 through the Enterprise Portal and Collaboration Technology Planning service. With the
Economies of scale: Timken has started consolidating operations into global business units to reduce costs. They have expected annual savings of $80 million by the end of 2007 after Torrington’s acquisition.(case) As large size is usually expected to yield production economies if manufacturing operations can be amalgamated, marketing economies if similar distribution channels can be utilised, and financial economies if size confers access of capital markets on more favourable terms.(book).Moreover, by reducing the combined sales forces, Timken expected to realize significant purchasing synergies by giving much large volume to a reduced list of suppliers in exchange for price reductions. One analyst estimated that those
Efficiently resolved an Agency wide issue. Due to lack of compatibility with Windows 7 I had to find a fix for an issue that prevented user from working on their everyday task.
“Microsoft aspires to be a great company, and our success depends on you. It depends on people who innovate and are committed to growing our business responsibly. People who dedicate themselves to really satisfying customers, helping partners, and improving the communities in which we do business. People who are accountable for achieving big, bold goals with unwavering integrity. People who are leaders, who appreciate that to be truly great, we must continually strive to do better ourselves and help others improve.”
Smith Systems Consulting has been at the forefront of the Information Technology Services and Consulting industry since it was founded in 1984. Their driving vision has been to provide the absolute best to their customers in all aspects of services and prices at rates that are affordable. They believe they can do this because they employ the best in the industry. Their simple approach to customer service has been that if they take care of their customers and employees, then everything else will take care of itself. This straight forward approach, while packed full of energy and meaning, has proven to not be sufficient in delivering the absolute best to
As recognized by leading research and consulting firms with knowledgeable, skilled management, advanced state-of-the-art IT affords extraordinary opportunities for greater efficiencies, cost reduction, higher productivity, customer satisfaction, and profitability. Sophisticated IT applications realize their full potential with highly specialized technical knowledge and management skills readily available only in smaller firms focused primarily or exclusively on such applications.
Benefits Portfolio Steering Committee (BPSC): Participated in the weekly project status updates on the deployment of applications/technologies.
The portal and collaboration tools were rolled out to staff and 1000+ dealership staff, with access controlled by a complex security structure allowing the right people to see the right content at the right time. The systems were quickly adopted by the majority of users and today are used companywide. The implementation of the
Our objective is to help ensure the success of the shared-services provided by the Partner Support Center (PSC) operating under Global Support Services (GSS)-Customer Support on behalf of WW Partners & Alliances, and as an extension of Global Partner Operations (GPO). The Partner Support Readiness Checklist is a general guide to build a structured approach in engaging and readying our cross-functional partner program support team. It includes a recommended set of deliverables to help the business/program owner understand that which may be necessary to scope, plan and ready the GSS-PSC team to support a particular program change project. Additionally, the checklist provides recommendations for a timely GSS-PSC engagement, which is necessary in order for the support organization to be able to analyze and prepare for any unique requirements or impacts on people, information, and systems in advance of go-live.
The Timken Company – a leader in the bearing industry, is considering acquiring the Torrington Company. Torrington Company, a leading manufacturer of needle roller bearings which is an engineering solution segment from Ingersoll-Rand. Both companies operate and compete in same business and therefore, Timken is seeking substantial operating synergies from this largest acquisition of its history. With this acquisition, Timken is increasing the size of company by almost 50 percent. And, Timken will continue to concentrate on what it do best by buying a company in an industry, where it has a leadership position built on decades of expertise. Timken expects to expand its worldwide business base with new products and services as both companies
Technical supports teams are vital in the current scenario but they can only be effective if carefully designed. According to Moreira (2003), effective teams can do jobs in short time and with fewer mistakes which ultimately enhance the productivity, increase the loyalty and higher the retention of the employees. It is the responsibility of the IT manager to build the support team and Moreira (2003) introduces four steps that are needed in this process.
With this acquisition, Timken is increasing the size of company by almost 50 percent. And, Timken will continue to concentrate on what it do best by buying a company in an industry, where it has a leadership position built on decades of expertise. Timken expects to expand its worldwide business base with new products and services as both companies have only 5 percent overlap in their product
Mr. Gates’ also explains how Microsoft tackled the challenge of integrating the Internet to be compatible with various Microsoft products. The biggest dilemmas were determining what should be incorporated into the existing Microsoft products, what should be packaged as new products, and how should the Windows Operating System support the Internet. He gives frequent examples of how the other competing computer industry giants were able to succeed in the computer industry. A lot of success he points out was made through trial and error as well as learning from one’s mistakes. He talks about how Microsoft has learned from projects that have failed such as the Multiplan spreadsheet that went on to be developed into Microsoft Excel, and the Omega database that would become Microsoft Access. One suggestion that Mr. Gates makes in achieving company success is by
Because Tektronix previously had problems implementing IT projects, the company was mindful that replacing their legacy systems could be a risky undertaking. Further, it was well-known that wide-scale ERP implementation would be a very costly endeavor. Consequently, Tektronix managed the risks of its ERP implementation by having a coherent, guiding vision entailing: 1) separability of the businesses; 2) leveraging shared services; and 3) staying as "plain vanilla" as possible.
It’s successful because of their workplace environment, empowerment of employee ideas, and their employee benefits. These elements are the result of the strategy that the Microsoft is
Using Peter Senge’s “The Fifth Discipline” we will show how Microsoft overcame these challenges (Senge,2009).