The Principles Of Effective Communication

Professional communication as defined by Crisp, Taylor, Douglas & Rebeiro, 2013, p194 includes the spoken and non-verbal forms of communication. When a nurse doesn’t communicate professionally with the patients, patients family and healthcare workers this can have an impact on the patients’ care, the nurses and the health outcomes for the patient (Robinson, F.P, 2010, p206). Unprofessional communication comes in the form of an unfriendly tone of voice, interrupting the patient when they are speaking or asking questions (Kourkouta & Papathanasiou, 2014 p66). Both of these are spoken forms of communication. Nonverbal cues are primarily about facial expressions. Interrupting and speaking

Another non-verbal communication skill that I learned to use effectively was silence as it gave both the patient and the nurse time to reflect upon previous or future events in the patient’s care, although it is important to ensure that the patient’s needs are still met and that the focus is still on them. Therefore it is important that the nurse involves the patient through other means of communication.

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

In nursing verbal communication is used on a daily basis. It is simply the transferring of in-formation through speech. When talking to patients, relatives or other staff members you are using verbal communication. In order for the needs of the patient to be met, effective com-munication needs to take place, both between the nurse and the patient but also the nurse and other members of the team. Nurses must ensure that what they say is clear, honest, accurate and suitable for the patients, age, personal beliefs, language, cultural, and they should also take into consideration the level of understanding. (Royal College of Nursing, 2015).

“Very often, almost 80% of communication happens through body language (Danielle Brown, 2014)”. Non verbal communication includes the person’s posture, hand gesture, eye contact, facial expression and touch. It is important for nurses to be aware of their non verbal behaviour and how this type of communication can affect their patients and their families. As well as these two types of communication, it is also very important for nurses to be active listeners. Good communication in Nursing is less about talking and more about listening. This means not just listening to the information, but understanding the emotions of the person speaking.

Practicing therapeutic communication techniques contribute in developing a successful nurse-patient relationship. One example of therapeutic communication is attentive, active listening. Patients’ concerns include their wants, needs, comments, questions, opinions, complaints, etc. Active listening involves the patient communicating their concerns to the nurse, while the nurse actively listens and addresses each concern. I would use this form of communication in order to grasp a complete, comprehensive assessment of a patient’s personal concerns. I would be persistent in addressing each concern while earning their trust with my competency and reliability.

In this assignment, I will reflect an incident happened during my clinical placement to develop my communication skills not just theoretically but in practical facing real life environment. There is a lot of factors that may influence nursing practice. In this essay, I will discuss the importance of communication in developing nurse-patient relationship. Communication in nursing as stated by Sheldon (2004) was, "Many definitions describe [communication] as a transfer of information between a source and a receiver. In nursing, communication is a sharing of health-related information between a patient and a nurse, with both participants as sources and

There are several interventions nurse can implement to encourage effective therapeutic communication such as having a big smile on their face when they meet the patient, making them feel welcome. Asking the patient if they have any questions or concerns. Telling the patient that their care is priority and their safety is our concern, and their voice will be heard. Providing them enough time to express their feelings, eye contact if culturally

Nursing communication is where a group of one or more people exchanges information. Verbal communication can be written or spoken through face to face, by telephone, radio and television. When using verbal communication it sometimes depends how you use your verbal communication when you have to look at the factors that may affect the way of communication such as culture, age, education and socioeconomic background. If you want verbal communication to be effective it is good to clarify the speech, remain calm and focused. When Belinda is diagnosed with diabetes, verbal communication is a great type of communication to use, as she will gather much relevant knowledge about diabetes. Non-verbal communication involves using body language and gestures. The patient and the nurse can see non-verbal communication and this helps the relationship between the two to make them both clearer with what they say when discussing Belinda’s diagnostic. Non-verbal communication helps to back up the verbal communication that has been discussed. Open-ended questions are an excellent way for Belinda to find out more about diabetes. They make the

Verbal communication involves language and spoken word. Language can be a troublesome barrier to come across if a nurse and their patient do not speak the same language. It is the duty of the nurse to find a way to verbally communicate with their patient while also being cautious of miscommunication errors along the way. Not only is language an important aspect of communication, but the way in which the nurse communicates is also essential. Rhythm and tone of voice can implement different meanings of words/phrases between cultures so it is imperative to understand the cultural differences with spoken

Author has defined the functional and dysfunctional communication patterns and how they affect the patient's ability to communicate. Communication pattern of the patient depends on the age, health status, educational, cultural and socioeconomic background.

“All nurses must use the full range of communication methods, including verbal, non-verbal and written, to acquire, interpret and record their knowledge and understanding of people’s needs”..........

Essential communication skills are deemed listening, information giving, empathy, and support in the context of therapeutic relationship (Shirley batch). The communication process should be person centred rather than task oriented and the relationship is the key element (salhesten etal, 2009). Effective communication with clients, families, co-workers and other health care professional involved in the patients care is an essential foundation of effective health care (Elizabeth, 2014). Moreover, salhesten etal, 2009 states that, through purposeful communication, the nurse can help the client and families, to make a sense of their condition, enable them manage the condition and empower them make decision about the treatment. As the nurse maintained

Communication describes the context which combines physical space, cultural and social values with physiological conditions (Verderber 1998). Communication includes language, gestures and symbols to convey intended meaning, exchange ideas and feelings and share significant life experiences (Arnold and Boggs 2011). It appears a vital part of nursing and in fact every profession within healthcare. This is because all healthcare professions must communicate with each other in order to convey information about patients and ensure they get the service they require and deserve which is person centred. This makes communication an essential factor in upholding person centred care at the heart of nursing.

As discussed in the last essay communication is key in nursing, every aspect of nursing is depending upon communication. Nurses must communicate with patients and their families, doctors, other nurses. When working in the medical field you will be required to help all different patients, and you need to be prepared to be able to efficiently and effectively communicate even if there is a language barrier, nurses are the main advocates for the patient that they are caring for at that moment. Communication can also occur with out any words being spoken, communication also happens by observing facial expressions, body language, and, gestures.