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The Performance Appraisal Process Is Defined As The Process Which A Manager

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The performance appraisal process is defined as the process which a manager “(1) examines and evaluates an employee 's work behavior by comparing it with preset standards, (2) documents the results of the comparison, and (3) uses the results to provide feedback to the employee to show where improvements are needed and why” (Business Dictionary, 2015). Performance appraisals are used to determine who needs what training, and who will be promoted, demoted, retained, or fired within organizations (Business Dictionary, 2015). Performance appraisals have changed over time (Glen, 1990). The BARS or “behaviorally anchored rating scales” evaluated employee traits such as reliability and cooperation (Glen, 1990). This system was later replaced by a “management-by-objectives” which sets performance objectives and appraised (Glen, 1990). More recently this was replaced by the merit pay and pay-for-performance systems (Glen, 1990). All the appraisal system attempt to maximize objectivity while minimizing uncertainty and subjectivity (Glen, 1990). Performance appraisals are often viewed as a “no-win” situation by both managers and employees (Glen, 1990). Managers view performance appraisals as their job to provide performance feedback and motivate employees in order to drive individual and organizational improvements (Glen, 1990). Employees see performance appraisals as the means to an increased income, improved skills through developmental training and promotional opportunities (Glen,

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