This third party implementation started December 7th with the anticipation to go life within the same month based on the External Communication Plan (Appendix A) with Viewpost facilitator Kristin Flentke, Information Technology Representative, James Collins, and Director Net Revenue & Analyst, Andrew Whitlock. Accounts Payable team joined soon after, starting with Manager of Accounts Payable, Kay Hamilton, Supervisor of Accounts Payable, Gregory Bush, follow by Supervisor Business System Analyst, Allison Baschnagel and her team, Karla Smith, and Megan Wilson, who are both Business System Analyst. Vendors Services Team was the last to join that included Eiden Hughes and I, to contribute with onboarding vendors. In order to communicate effectively …show more content…
The exchange of the vendor files between Centura and Viewpost were being sent daily in the afternoon. Throughout the day both Viewpost and Centura made changes depending on the Vendor. For example, I updated any change in address and submitted request forms dealing with merges and acquisitions to be approved and changed in a timely manner. I also updated any changes coming from Viewpost. Since Viewpost is a one stop for all Vendors, they can change anything in their account. Those changes get reported back to Vendor Services to update. I took care of surface level changes, such as changing address, but not changing bank account information or product conversions due to merges. There was constant change in vendor’s files between both organizations and I handled some of …show more content…
A challenge accorded during one of our weekly meetings. James, our IT representative brought up a major concern. There was a system error that needed to be fixed before Go Live date. The file exchange from Century to ViewPost, and ViewPost to Centura was pulling incorrectly, more specifically on our end. The issue began when the file was extracted from our database and ready to be sent out as a CVS file to Viewpost. The different fields within a vendor’s file were being pulling incorrectly. For example, think about it as a gallon of milk in a refrigerator. Before you gab the gallon of milk it was in the second compartment from the top, of the right door of the refrigerator. You take it out and when some else puts back in, it has the option to go anywhere in the refrigerator. The likelihood of retuning to it’s original spot is unlikely and if I am in a hurry and need to serve myself a glass of milk before missing the bus it would be ideal to have it where I last pulled it from. Similarly, when the data, it is ideal to keep the information in their rightful category, but the way it was being placed after was not consistent. James didn’t have an anticipated data on how or when the issue was going tp get resolve so we were left with a new Go Life date to be announce. This issue did get resolve before the end of the week so our Go
Karin got all the important role players together at the beginning of the project and conducted a one day partnering workshop where all the major accounting heads of the different divisions, one member of each task group and key persons from each contractor were invited. The main purpose of the workshop was to improve team building amongst
The priority was shifted to customer call and attendance, take the customer to meet the appointed person and chase all team members to ensure 24 hrs prompt reply for email queries. The receptionist would be the only person to “meet & greet “walk-in or appointment clients and customers. The admin work was simplified with scopes added to the additional support staff
The recommendation I would be to hire additional helpdesk personnel to manage the increase workload users will encounter with the implementation
According to the systematic approach to managing diversity, recruitment and retention are a critical component of diversity management. Summarize the issues involved in recruiting and retaining a culturally diverse workforce. Regarding diverse employees and diverse employees and diverse markets, Canas and Sondak argue that better-performing companies may simply attract the best talent among all groups of workers. Explain the meaning, and discuss whether you agree disagree.
Providing consultation for new and existing programs to both Internal Business teams and external customers.
The norming stage is where agreement and consensus occur and roles are clear and accepted. During this stage a huge goal to “have eighteen new customers by December 31” was formed (110). In order to reach this consensus the team made several agreements on what the most important course of action was. In addition, they were able to develop clear and concise roles regarding how each executive member would aid in the success of the new
CVS's retail pharmacy operations are functioning poorly and dissatisfying customers. Many customers are defecting as a result. A pharmacy service improvement team has documented the current prescription fulfillment process, its exception rates, and the problems generated by exceptions. The company must now decide how to change this process, and what information system changes to make in support of the redesigned process.
With the addition of added services to DCI’s portfolio, it is imperative to add a sales department to assist the service and support department to maximize profits. Training and development implementation for the new sales division for every employee, regardless of the employees department must take place (Mayhew, 2012). This will ensure that every employee can assist customers who wish to purchase DCI’s products. Furthermore, it is necessary for current employees to complete monthly online scenario training and comprehensive training classes. Additionally, each of the new sales department teams will have a sales mentor available to provide guidance and feedback on an ongoing basis.
During this week was exciting with the opportunity to work on various assignments for different programs. Throughout the week consist effective communication and data analysis while corresponding to phone calls and email inquiries regarding Starter Company Plus. Ultimately, I improved the Intake Spreadsheet for the months of March, April, and May by contributing to client’s contact information, seminar sessions and business registrations. Along with, latest Starter Company Plus information uploaded onto the Applicant and Participant Master spreadsheet and evaluated each applicant to determine eligibility. Moreover, recorded individuals who visited, phoned or emailed onto a Ministry ECR Tracking List to acquire additional funding for VBEC for
The WPII initiative is a multi-year FDOT project to modernize the department’s core financial systems used to develop the Work Program, to ensure continued financial integrity, address changing partner demands and account for the uses of vital state and federal funding. WPII is not just an IT or finance project; it impacts every office within the department. The project ultimately seeks to optimize the production capabilities by aligning business processes to a common set of strategic objectives and operational standards, aided by modernized system solution. As good stewards for the State of Florida, FDOT is committed to executing a well-planned project which addresses the department’s needs in one effort.
Allowed Keda to gain insights on the vendors and also possible complications in the implementation process
Putting in place a process for due diligence will help identify which clients are most valuable to Swell Spaces. This tool seeks to standardize the partially documented system Swell Spaces currently uses with potential client during on-boarding process. This chart pairs with the client criteria and scorecard to help ensure a consistent vetting process, even with the increasing delegation of duties to the operations manager.
1. How is the effective of team selling demonstrated by the Reynolds team, and what are some of the disadvantages to this method in this particular case?
*Integrate all areas of sales support and get rid of the industry centered structure of proposal support. BPS has relied on the unique industry-centric organization of their sales support and salespeople for competitive advantage. Customer surveys to gauge how much they actually value the industry niche approach could be useful in determining what effect any
Recruiting stepped up and sourced 5 of the 7 resources within three weeks and my RIMM Team with the addition of these 5 resources and the shadowing from the customers tier 3 engineers were able to successfully come up to speed and deliver on this new service. I had a complete team of 7 resources before the end of the first 30 days.